**Position Summary:** **Location:** Nestlé Business Services – NBS Ribeirão Preto **Area/Stream:** eB2B **Reporting to:** eB2B Coordination **Shift:** 08:00\-18:00 **Work Model:** Hybrid **Is there a mapped candidate?** No **A day in the life of...** * Responsible for assisting customers requiring technical support related to beverage machines, delivering high-quality support via phone and WhatsApp. * Diagnose issues and propose immediate solutions, where possible, to ensure customer satisfaction. * If the issue cannot be resolved during the first contact, proceed with opening technical service tickets, ensuring all necessary information is accurately collected and recorded. * Maintain detailed records of customer interactions and proposed solutions. * Collaborate with the technical team to ensure efficient resolution of opened service tickets. * Provide feedback on the most frequent issues and suggest improvements to customer service processes. **What will contribute to your success?** * Prior customer service experience, preferably in technical support \- desirable * Clear and effective communication skills, both verbal and written. * Ability to quickly and efficiently solve problems. * Familiarity with Microsoft Office and digital communication tools such as WhatsApp * Proactivity and willingness to learn.