Job Summary: A professional responsible for distributing and monitoring operational activities, ensuring process execution and deadlines, tracking operational progress, and supporting the resolution of pending items. Key Highlights: 1. Inclusive position for persons with disabilities (PCDs) 2. Global logistics leadership with innovative solutions 3. A safe, inclusive, and collaborative work environment **Job Description:** ---------------------- **This position is also inclusive for persons with disabilities (PCDs).** Distribute and monitor the team's operational activities, ensuring smooth process execution and timely delivery; track daily operational progress, support resolution of pending items, and align operational demands; provide customer service and communication via e\-mail, delivering operational support and updates. **Requirements** -------------- **What are the requirements?** * Completed high school education; undergraduate studies preferred * Technical or undergraduate degree in Logistics, Business Administration, or related fields (currently pursuing preferred) * Experience in administrative and operational routines * Knowledge of file processing, data control, and billing * Experience updating and monitoring databases and spreadsheets * Intermediate proficiency in Microsoft Office Suite, especially Excel * Strong verbal and written communication skills for e\-mail-based customer service and correspondence * Organizational skills, proactivity, and ability to manage multiple tasks simultaneously **Responsibilities** --------------------- **Your main responsibilities will include:** * Comply with company HSE, Quality, Information Security, and Code of Conduct standards * Process inbound and outbound receiving and shipping documents, ensuring data integrity * Generate, print, and re-print operational reports and supporting operational documents * Control and monitor receiving and shipping invoices, ensuring proper handling of related processes * Manage daily activities according to departmental SLAs and established targets * Monitor and manage customer requests and orders, ensuring fulfillment of operational demands * Develop database queries for operational analysis and support * Send operational files, KPIs, and reports to customers within agreed timelines * Develop, update, and maintain operational spreadsheets and management reports * Verify processed inbound and outbound files, validating information and identifying potential discrepancies * Follow applicable Standard Operating Procedures (SOPs) and Work Instructions (WIs) * Monitor operational progress and update status of tasks across relevant departments * Support leadership in administrative and operational routines of the department * Identify and resolve operational and systemic inconsistencies * Maintain organization and up-to-date records, files, and operational documentation * Communicate directly with customers and internal departments to align information and operational actions * Contribute to continuous process improvement by suggesting initiatives that enhance productivity and activity quality **About DHL** --------------- DHL Supply Chain is a global leader in logistics, connecting people and businesses. With innovative solutions and efficient operations, we value every individual and believe in the power of diversity. We foster a safe, inclusive, and collaborative environment where every talent can grow and build a purpose-driven career. Click here to learn more!
João Silva
Indeed · HR
João Silva
Indeed · HR
