Junior Technical Support

Description

Job Summary: We are seeking a Junior Technical Support professional to provide technical support to users, resolve hardware and software issues, and assist in equipment maintenance. Key Highlights: 1. Handle and resolve technical support tickets 2. Diagnose and resolve hardware and software issues 3. Assist in the configuration and maintenance of computer equipment Position: Junior Technical Support Description: We are looking for a professional to join our team as a Junior Technical Support specialist. The selected candidate will be responsible for providing technical support to users, resolving hardware- and software-related issues, and assisting with equipment maintenance and configuration. Responsibilities: * Handle and resolve users' technical support tickets. * Diagnose and resolve hardware and software issues. * Assist in the configuration and maintenance of computer equipment. * Document procedures and solutions for future reference. * Proactively collaborate with the team to ensure efficient technical support. Requirements: * Academic background in Information Technology or related fields. * Basic knowledge of Windows operating systems and Microsoft Office suite. * Strong communication and teamwork skills. * Ability to efficiently and systematically resolve problems. * Prior technical support experience is desirable.