Access Controller

Description

Job Summary: Professional responsible for receiving customers, controlling access and people flow, providing information, managing correspondence, and supporting hospital operations with a focus on human-centered care. Key Highlights: 1. Customer service and welcoming for internal and external clients 2. Access control and people flow management in a hospital environment 3. Focus on continuous improvement and humanized care **Job Description:** ---------------------- MAIN RESPONSIBILITIES: 1\. Receive internal and external customers; 2\. Control the entry and exit flow of people; 3\. Manage visitor access during the hours established by the hospital; 4\. Provide information and guidance to customers regarding department locations; 5\. Receive correspondence, classify it, and forward it to the corresponding department with proper registration; 6\. Prepare daily reports; 7\. Handle telephone inquiries and provide necessary information; 8\. Report any anomalies identified to the immediate supervisor; 9\. Monitor the exit of materials, equipment, etc.; 10\. Control vehicle access; 11\. During pandemic periods, perform temperature screening of customers in clinic areas; 12\. Remove wristbands from patients upon completion of their care. 13\. Perform other related or inherent duties as described in the respective Occupational Health Profile and/or as assigned by the immediate supervisor. INSTITUTIONAL RESPONSIBILITIES: 1\. Welcome and care for human beings, being sensitive to their individual and collective physical, mental, social, and spiritual needs. 2\. Act with a focus on continuous improvement across process interfaces, achieving results that exceed expectations. 3\. Act integrally, respecting others’ individuality based on fair and transparent criteria, adhering to the institution’s moral, social, and spiritual standards. 4\. Follow the excellence model of service and regulatory norms applicable to healthcare professionals. **Employment Type:** -------------------------- CLT **PwD (Persons with Disabilities):** -------- NOT APPLICABLE **Work Location:** ---------------------- ASSOC ADV NORTE BRAS DE PREV ASSIST A SAUDE **Working Hours:** ------------------------ 180 hours per month