**Mission:** You will be responsible for interacting with users through live chat, providing information about sports betting, casino games, and related processes. Additionally, you will be responsible for forwarding technical issues, maintaining accurate records of interactions, and collaborating with internal teams for continuous improvements. Communication skills, empathy, and a focus on customer satisfaction are essential for this role. **Responsibilities:** * Interact with users via live chat, providing information about sports betting, casino games, registration, documentation, general inquiries, etc. * Identify basic technical issues and escalate complex problems to specialized teams. * Maintain accurate records of interactions and update systems with relevant information. * Provide friendly and professional support, ensuring users feel valued. * Collaborate with internal teams to share customer feedback and contribute to improvements. **Requirements:** * Basic computer knowledge; * Good communication and teamwork skills; * High school diploma; * Availability to work in shifts. **Additional Information** * Performance-based commission * Remote work