IT SUPPORT ANALYST

Description

Job Summary: An IT professional responsible for ensuring system and infrastructure availability, security, and evolution, providing specialized support and proposing technological innovations. Key Highlights: 1. Server, network, and cloud service administration and monitoring 2. Level 2 and 3 technical support for hardware and software 3. Research and proposal of technological innovations for the environment **Department Mission** Support the company's IT systems and infrastructure, ensuring availability, information security, and technological advancement of the environment. **Role Mission** Ensure efficient operation of the IT environment through specialized technical support, infrastructure administration, and continuous contribution to system improvements and innovation. **Key Responsibilities** * Administer and monitor servers, networks (LAN/WAN), and cloud services, ensuring stability and performance; * Provide level 2 and 3 technical support, resolving complex hardware and software incidents; * Implement and monitor information security policies, including backup, antivirus, firewall, and LGPD compliance; * Support users and systems, ensuring operational continuity; * Plan and execute system testing and deployment; * Document IT procedures, solutions, and routines; * Research, evaluate, and propose technological innovations for the environment; * Administer the overall IT environment, ensuring organization and standardization; * PRACTICE 5S; * FOLLOW SAFETY REGULATIONS; * IMPLEMENT KAIZENS. **Mandatory Hard Skills** * Degree in IT, Information Systems, or related fields; * Knowledge of networks, infrastructure, and technical support; * Experience in server and IT environment administration; * Familiarity with system management and documentation tools; * Basic understanding of information security and LGPD. **Mandatory Soft Skills** * Agility and analytical ability in problem solving; * Clear and objective communication across different departments; * Organization and discipline in process execution; * Proactivity and focus on continuous improvement.