Job Opening: Technical Support Analyst – Level 1 Location: Elaborata Informática Employment Type: CLT Working Hours: Monday to Friday, 1:15 PM to 10:00 PM; Saturday, 9:30 AM to 1:30 PM Responsibilities Assisting students with access issues and questions Providing first-level support to users; Recording, tracking, and closing technical support tickets; Providing support for hardware, software, operating systems, and corporate applications; Performing initial diagnostics and resolving low-complexity incidents; Assisting with the configuration of workstations, printers, and access settings; Requirements Completed high school education (technical or higher education in IT is desirable); Basic knowledge of: Windows and/or Linux; Microsoft Office Suite; Networking (basic concepts of TCP/IP, Wi-Fi); Strong verbal and written communication skills; Organizational skills and customer service orientation. Advantages Previous experience in technical support or help desk roles; Familiarity with Active Directory; We Offer Competitive market-based salary; Transportation allowance; Opportunities for professional growth and learning; Access to various training programs; Collaborative and dynamic work environment. Send your resume to: clevio@elaborata.com.br Job Type: Permanent CLT Salary: R$1.818,00 – R$2.300,00 per month Benefits: * Transportation allowance Work Location: On-site