**Requirements:** * Customer service experience, preferably in logistics or transportation companies. * Strong communication, organizational, and problem-solving skills. * Collaborative mindset with a results-oriented focus. * Knowledge of management systems (ERP/CRM) is a plus. **Responsibilities:** * Provide customer service, handling requests, delivery incidents, and returns. * Monitor deadlines, damages, shortages, and other incidents to ensure customer satisfaction. * Act consultatively, proposing agile and effective solutions to logistical problems. * Track customer service KPIs and propose continuous process improvements. * Coordinate with internal departments and partner carriers to ensure efficiency and SLA compliance. * Support the preparation of reports, controls, and performance analyses for customer service. * Monitor delivery quality, tracking return rates. **Compensation:** * Fixed salary according to industry standards; * Benefits: Transportation allowance (R$13.60 per workday); Meal allowance (R$30.00 per workday); Life insurance; Breakfast; Parking; SEST/SENAT partnership. * Working hours: Monday to Friday, 08:00–12:00 / 13:12–18:00 Education Requirements * High school diploma Benefits * Salary advance * Breakfast * Parking * Workplace gymnastics * Life insurance * Transportation allowance * Meal allowance Location Rua Tereza Fischer, Itoupava Central, Blumenau \- SC, Brazil, 89062\-080
João Silva
Indeed · HR
João Silva
Indeed · HR
