**Who We Are – iMile Delivery Brazil** iMile is a global last-mile logistics company, founded in Dubai in 2017, operating in over 30 countries. Present in Brazil since 2022, iMile Delivery Brazil is growing rapidly, delivering comprehensive, technology-driven logistics solutions focused on efficiency, scalability, and innovation. **Position** **Operations Specialist** **Key Responsibilities** * Plan the logistics network within the designated region, ensuring operational coverage and expansion into underserved areas. * Lead the qualification and implementation process for new suppliers, including site selection, contract negotiation, training, and commencement of operations. * Monitor quality indicators such as damages, losses, SLA compliance, and customer complaints, proposing corrective actions and continuous improvements. * Manage and develop suppliers, ensuring adherence to internal policies and replacing partners who fail to meet operational standards. * Ensure control over all operational stages — pickup, transportation, delivery, and proof of receipt — to achieve delivery efficiency and punctuality. * Track operational and financial KPIs, preparing management reports, variance analyses, and action plans. * Serve as the focal point among suppliers, headquarters, and transfer centers, supporting conflict resolution and maintaining operational relationships. **Mandatory Requirements** * Bachelor’s degree in Logistics, Business Administration, Production Engineering, or related fields; * Intermediate proficiency in Excel; * Familiarity with quality tools and operational management methodologies; * Valid Brazilian driver’s license (Category B). **Work Arrangement** * **Location:** Santa Catarina * **Model:** On-site **Benefits** * Medical and dental insurance; * Meal allowance and food allowance; * Life insurance; * Profit-sharing program (PLR); * TotalPass; * Transportation allowance or mobility assistance.
João Silva
Indeed · HR
João Silva
Indeed · HR
