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Job Summary: Direct customer service, in person or by phone, clarifying inquiries, completing, registering, and verifying documents, as well as assisting with scheduling and organization. Key Highlights: 1. Personalized customer service and essential client support. 2. Opportunities for professional growth and smile transformation. 3. A dynamic environment focused on organization and service. Greet and provide direct customer service, in person or by phone, clarifying inquiries, completing, registering, and verifying various documents. **Responsibilities and Duties** * Follow work instructions outlined in the company's Standard Operating Procedure Manual; * Maintain equipment and the workplace organized, ensuring their preservation; * Serve customers by providing all necessary support, in person or by phone; answer questions and clarify doubts related to clinic operations; * Receive and register orthodontic documentation, radiographs, and complementary exams; * Schedule, monitor, and manage patient appointments during retention, eruption, or temporary absence periods; * Occasionally confirm appointment times for customers who did not receive SMS notifications; * Occasionally schedule appointments for new patients and those currently undergoing treatment; * Reschedule appointments for customers who missed their scheduled visits; * Receive customer payments for services rendered, recording transactions in the management system; * When handling cash receipts, submit a detailed financial report to the company's administrative manager; * Assist customers in using the self-service kiosk; * Provide personalized service to customers/accompanying persons waiting in the reception area; * Promote thematic and promotional campaigns among customers, guiding procedures, clarifying doubts, distributing gifts, among other activities; * Regularly monitor ambient temperature and background sound levels, including TV and radio in waiting rooms; * Accurately record and objectively relay messages to respective departments/sectors within the company; * Monitor the PABX system’s operation and redirect incoming calls to appropriate departments/sectors; * Occasionally contact new patients to schedule their first appointment; \- Monitor the self-service kiosk’s operation; * Ensure general organization, cleanliness, and hygiene of the department; * Participate in technical and/or behavioral training programs offered by the company. **Requirements and Qualifications** * Completed High School education; * Intermediate computer skills; * Customer service experience; * Basic mathematical calculation skills. Competencies * **Communication:** Verbal fluency; clear diction; writing and grammar proficiency; communication skills; negotiation ability. * **Social Skills:** Interpersonal relationships; teamwork; ability to interact with the public; friendliness. * **Behavioral Skills:** Empathy; ethics; proactivity; initiative; commitment; conflict management; assertiveness; discretion; dynamism; responsibility. * **Organizational Skills:** Time management; planning and organization. **Additional Information** No prior experience is required—we believe everyone has potential, given proper training and dedication. Activities: Serve our patients promptly, confidently, and diligently. Schedule, reschedule, and organize professionals’ calendars. Receive and collect payments to ensure our patients enjoy an outstanding experience and swift treatment without inconvenience. Guarantee that our reception area remains comfortably climate-controlled and well-organized. We offer a fixed salary, transportation allowance, and performance-based bonuses. We are a company with over 23 years of experience in dental and orthodontic care, operating hundreds of units across Brazil, caring for Brazilians’ smiles. Join us and become part of this championship team! We are Brazil’s largest orthodontic network! Founded with the mission of democratizing and modernizing dental care through humane, high-quality services at accessible prices. We have **over 20 years** of experience, more than **350 units** nationwide, and over **8 million satisfied customers**, proudly displaying the OrthoDontic brand on their smiles. **Here, you’ll find opportunities to grow and transform smiles alongside us. Join OrthoDontic and be part of this success journey!**
