Customer Service Agent

Description

Job Summary: Provide in-person and digital customer service to cooperative members, clarifying inquiries, performing transactions, and offering banking products and services while staying updated on industry policies. Key Highlights: 1. Multi-channel customer service (in-person, chat, email, and telephone) 2. Opportunity to offer banking products and services 3. Focus on continuous learning and sector-specific knowledge **Description and Responsibilities:** **Schedule:** Monday to Friday, from 8:00 AM to 5:00 PM, with a 1-hour lunch break. **Level:** Operational **Employment Type:** Permanent – CLT Provide in-person, chat, email, and telephone service to cooperative members; Clarify inquiries regarding banking products and services; Perform banking transactions, such as fund transfers and bill payments; Register new customers and update registration data; Offer banking products and services to cooperative members, including credit cards and loans; Monitor account opening processes and requests for banking services. Stay updated on bank policies, procedures, and banking sector regulations. **Requirements:** Education: Completed high school; Knowledge: Proficiency in computer use and familiarity with digital banking technology; Experience: Prior experience in customer service and/or financial institutions is considered an advantage; Skills: Strong verbal and written communication, problem-solving ability, proactivity, and teamwork; **Benefits:** BH Agreement, Childcare Assistance, Birthday Day Off, Profit Sharing, Health Insurance, Dental Insurance, Private Pension Plan, Life Insurance, Transportation, Uniform, Meal Voucher, Food Voucher, Transportation Voucher