RECEPTIONIST CLINIC - BRUSQUE

Description

Job Summary: A professional to welcome patients, schedule appointments, convert leads, and ensure satisfaction, contributing to the clinic's growth. Key Highlights: 1. Professional and courteous patient service 2. Strategic lead management for conversion 3. Appointment schedule optimization and consultation follow-up Receive and welcome patients professionally and courteously, schedule and follow up on appointments, and execute strategic actions to convert leads into clients, contributing to the clinic's growth and patient satisfaction. Ensure execution according to company-established standards. * Greet patients at the clinic in person and by phone, providing agile and efficient service; * Clarify questions regarding services, pricing, and hours, ensuring a positive experience; * Proactively and responsively contact leads generated by marketing campaigns or referrals; * Maintain updated records and monitor the lead conversion funnel—from initial contact through appointment scheduling—and ensure patient retention; * Ensure achievement of established targets; * Monitor and record reasons for non-conversion, where applicable, to support strategic adjustments; * Manage consultation and follow-up appointment schedules, optimizing time slots to avoid conflicts and reduce cancellations; * Confirm appointments in advance and track no-shows, rescheduling as necessary; * Record and update patient data in the clinic's system; * Generate reports related to patient service, lead conversions, and patient satisfaction; * Assist in organizing documents and files related to patient service; * Support clinic promotional campaigns by contacting leads acquired via social media, advertisements, or events; * Reinforce the clinic's service differentiators during interactions. Employment Type: Full-time CLT Compensation: Starting from R$2.013,00 per month Benefits: * Meal allowance * Transportation allowance Experience: * Customer service (Preferred) Work Location: On-site