Telesales Operator

Description

Job Summary: The professional will attend to and engage customers to increase sales and strengthen negotiations, manage the sales cycle, and ensure achievement of individual goals. Key Highlights: 1. Personalized and effective customer service 2. Engagement to boost sales and negotiations 3. Sales cycle management and goal achievement **Accelerate your professional journey with Karsten!** We are a people-driven company that has been revolutionizing the home textiles, tableware, bath, and decorative fabrics market for **143 years**. Our essence lies in **valuing every stage of the process**, with care and excellence. It all begins at **Spinning**, where we transform cotton into high-quality yarns. Next comes **Preparation and Weaving**, where our fabrics are born. During **Finishing**, we impart unique color, texture, and comfort to our products. Then, **Garment Manufacturing** adds the finishing touches that make all the difference. Finally, **Shipping** ensures our products reach homes across Brazil swiftly and with care. Here, every detail matters. And you can be part of this story! **Responsibilities and Duties** **Responsibilities and Duties:** * Attend to customers via telephone, WhatsApp, video call, or in person, ensuring agile and effective communication and personalized service; * Proactively engage customers to identify strategic opportunities for increasing sales and strengthening negotiations, cultivating long-term relationships, and implementing incentive campaigns to drive point-of-sale sales and customer loyalty; * Manage the entire sales cycle, monitoring each stage from initial prospecting through post-sales support, ensuring an exceptional experience; * Activate customers by re-engaging inactive customers, implementing customized strategies to reconnect and reinforce commercial relationships; * Ensure achievement of individual sales targets by managing the customer portfolio, guaranteeing efficient and personalized service to maximize results; * Participate in training and development programs, always focused on optimizing performance and achieving goals; and * Monitor performance indicators, tracking goals and KPIs to ensure continuous improvement in sales results. **Requirements and Qualifications** * Completed high school education; * Minimum age of 18 years; * Availability to work during one of the following shifts: 1:40 PM to 5:40 PM; * Preferred: Prior experience in selling Bed, Bath, Table, and Home Decor products. **Additional Information** * On-site Medical and Dental Assistance—we promote your health and well-being; * Sports Association—to enjoy family time; * Education Assistance—your growth never stops! We cover 50% of your study costs; * Pharmacy Benefits—supporting you and your family at every moment; * Discount Partners—for maximum enjoyment; * Unimed Health Plan—caring is in our essence; you and your family are our priority; * PLR (Profit and Results Sharing)—rewarding those who make things happen with us; * On-site Restaurant—to simplify your daily routine; * Life Insurance—essential support during difficult times; * Topic—safe and comfortable commuting; * Transportation Allowance—for even more practical commuting; * Meal Voucher—to fully enjoy weekends with your family; * On-site Quick Massage—enjoy your breaks and relax; * Company Anniversary Celebrations—your story makes all the difference, and so do those who lived it alongside you. **And much more!** Welcome to Karsten—a people-driven company whose essence is attention to every detail. We are one of Brazil’s longest-standing companies, with over 143 years of history, and value a team committed to giving their best in everything they do—prioritizing both collective well-being and results. For the 8th consecutive year, we have been recognized as one of the best companies to work for in Santa Catarina by Great Place to Work. A benchmark for superior quality, beauty, comfort, and innovation, we are pioneers in bed, bath, table, and decorative fabric products. Headquartered in Blumenau, Santa Catarina, with facilities in Gaspar and Ibirama, and 10 company-owned stores nationwide, employing approximately 2,300 people. Our brands are Karsten, Karsten Decor, and Trussardi. Are you ready to embark on this journey with us?