Technical Support Representative - Mobile Telephony | Timbó

Description

Job Summary: Our Technical Support team is seeking talent to assist customers remotely with technical questions and issues, providing support and resolving requests. Key Highlights: 1. Customer service and technical support 2. Focus on problem resolution and diagnosis 3. Opportunity for individuals with networking knowledge or those eager to learn When our customers have questions or encounter technical issues with our services’ functionality, the Technical Support team steps in to assist remotely. If you’re skilled in equipment configuration and networking—or simply eager to learn about all of this—you’re a perfect match! We want your resume in our inbox now! :) **This and all other positions advertised are open to Persons with Disabilities (PwD)** **Responsibilities and Duties** * Assist customers via communication channels; * Generate and communicate the customer service protocol number; * Identify and resolve customer requests; * Conduct basic tests with customers to diagnose issues; * Escalate to Level 2 Analysts when necessary; * Identify and ensure adherence to SLA deadlines for dedicated customers, interconnection partners, or government entities; * Forward cases to the Maintenance department upon identifying physical issues that cannot be resolved remotely; * Aim for first-contact resolution. If unattainable, forward to the responsible department; * Adhere to deadlines and rules established by the company or legislation. **Requirements and Qualifications** **Skills:** Networking and maintenance knowledge; logical reasoning; Strong communication skills; Flexibility and adaptability to business needs, people, and processes; Innovative mindset. **Education:** Completed high school. Technical or higher education in a related field is considered an advantage. **Additional Information** **Work Schedule During Training Period (approx. 30 days):** 08:00–12:00 and 13:12–18:00, Monday through Friday. **Work Schedule After Training:** 10:00–15:00 and 16:00–22:00 (12x36 shift schedule\) Opportunity to work in Timbó/SC and surrounding areas. ### **Benefits for Employees** Health Plan Dental Plan Pharmacy Network Life Insurance Transportation Allowance Meal Allowance Education Assistance Complimentary Internet School Supplies Assistance Pregnancy Assistance PPR \- Profit Sharing Program Quinquennial Bonus \- Recognition for years of service Psychological Support Childcare Assistance Assistance for Children with Disabilities Birthday Gift Uniforms and Equipment Partnerships Service Discounts Unifique Since 1997, we’ve placed customers at the center of everything we do, delivering telecommunications solutions for homes, businesses, and governments. Our innovative attitude combines cutting-edge technology with personalized service—making all the difference. We were founded in Timbó, Santa Catarina, and evolved through significant transformations: new connections, emerging technologies, and evolving customer and user demands. We expanded our presence across multiple cities in Rio Grande do Sul, Santa Catarina, and Paraná—always maintaining excellence in service and building transparent, honest relationships. In 2021, we won the 5G auction and assumed the mission of deploying this innovative technology to 670 municipalities with up to 30,000 inhabitants by the end of 2029\. This milestone in our history has been accompanied by numerous recognitions from Anatel, including being named “Best Broadband Operator in Southern Brazil” for six consecutive years! We develop solutions for people’s future and generate growth opportunities for those who drive results! All this is achieved through strong collaboration and a focus on high performance. Here, you won’t just participate—you’ll co-create the future! Join us in shaping the future! Unifique, simplifying people’s lives since 1997! **All our job opportunities are open to Persons with Disabilities (PwD)** ### **Benefits for Employees** Health Plan Dental Plan Pharmacy Network Life Insurance Transportation Allowance Meal Allowance Education Assistance Complimentary Internet School Supplies Assistance Pregnancy Assistance PPR \- Profit Sharing Program Quinquennial Bonus \- Recognition for years of service Psychological Support Childcare Assistance Assistance for Children with Disabilities Birthday Gift Uniforms and Equipment Partnerships Service Discounts Unifique