Job Summary: Our Technical Support team is seeking professionals to remotely assist customers with questions or technical issues, focusing on issue resolution and diagnosis. Key Highlights: 1. Assist customers via technical support communication channels. 2. Identify and resolve requests during the first contact. 3. Perform basic tests to diagnose technical issues. When our customers have questions or encounter technical issues related to the functionality of our services, our Technical Support team springs into action to provide remote assistance. If you’re skilled in equipment configuration and networking—or eager to learn about all of this—you’re a perfect match! We want your resume in our inbox now! **This and all other job postings are open to Persons with Disabilities (PcD)** **Responsibilities and Duties** * Assist customers via communication channels. * Generate and inform customers of the service protocol number. * Identify and resolve requests. * Conduct basic diagnostic tests with customers. * Escalate to Level 2 Analysts when required. * Identify and ensure adherence to SLA deadlines for dedicated, interconnection, or government clients. * Forward cases to the Maintenance department upon identifying physical issues that cannot be resolved remotely. * Resolve customer issues during the first contact. If resolution is not possible, escalate to the responsible department. * Adhere to deadlines and rules established by the company or applicable legislation. **Requirements and Qualifications** **Skills:** Knowledge of networks and maintenance, logical reasoning, strong communication skills, organization, and responsibility. **Education:** Completed high school. Technical or higher education in a related field is considered a plus. **Additional Information** **Work Schedule:** Monday to Friday, 6:00 PM to 10:00 PM; Saturday, 2:00 PM to 6:00 PM\. Remote work opportunity in Timbó or surrounding areas. ### ******Benefits for Employees** **Health Insurance Dental Insurance Pharmacy Network Insurance Life Insurance Transportation Allowance Meal Allowance Education Assistance Complimentary Internet School Supplies Assistance Baby Bonus PPR \- Profit Sharing Program Five-Year Bonus \- Recognition for tenure Psychological Support Daycare Assistance Assistance for Children with Disabilities Birthday Gift Uniforms and Equipment Partnerships Service Discounts Unifique** Since 1997, we’ve been guided by customer centricity, delivering telecommunications solutions for residential, corporate, and government customers. With an innovative mindset, we combine cutting-edge technology with personalized service—making all the difference. We were founded in Timbó, Santa Catarina, and evolved through significant transformations: new connections, emerging technologies, and evolving customer and user needs. We expanded our presence across multiple cities in Rio Grande do Sul, Santa Catarina, and Paraná states—always maintaining excellence in service and transparent, honest relationships. In 2021, we won the 5G auction and assumed the mission of deploying this innovative technology across 670 municipalities with up to 30,000 inhabitants by the end of 2029\. This milestone in our history has been accompanied by numerous recognitions from Anatel, including being named the Best Broadband Operator in Southern Brazil for six consecutive years! We develop solutions for people’s future and generate growth opportunities for those who make things happen! All this is achieved through strong collaboration and valuing high performance. Here, you won’t just participate—you’ll co-create the future! Join us in building the future! Unifique—simplifying people’s lives since 1997! **All our job opportunities are open to Persons with Disabilities** ### **Benefits for Employees** Health Insurance Dental Insurance Pharmacy Network Insurance Life Insurance Transportation Allowance Meal Allowance Education Assistance Complimentary Internet School Supplies Assistance Baby Bonus PPR \- Profit Sharing Program Five-Year Bonus \- Recognition for tenure Psychological Support Daycare Assistance Assistance for Children with Disabilities Birthday Gift Uniforms and Equipment Partnerships Service Discounts Unifique
João Silva
Indeed · HR
João Silva
Indeed · HR
