Technical Support Representative | Timbó

Description

Job Summary: The Technical Support team is seeking professionals to assist customers remotely with technical questions or issues, providing support and seeking resolutions. Key Highlights: 1. Remote customer support for resolving technical issues. 2. Identification and resolution of requests at first contact. 3. Pursuit of innovation and adaptability in business and processes. When our customers have questions or encounter technical issues with the functionality of our services, the Technical Support team steps in to assist remotely. If you’re skilled in equipment configuration and networking—or eager to learn about all of this—you’re a perfect match! We want your resume in our inbox now! :) **This and all other listed positions are open to persons with disabilities (PcD)** **Responsibilities and Duties** * Assist customers via communication channels; * Generate and provide the customer with a service protocol number; * Identify and seek resolution of the request; * Conduct basic tests with customers to diagnose issues; * Escalate to Level 2 Analysts when necessary; * Identify and ensure adherence to SLA deadlines for dedicated, interconnection, or government clients; * Forward cases to the Maintenance department upon identifying physical issues that cannot be resolved remotely; * Aim for resolution on the customer’s first contact. If not possible, escalate to the responsible department; * Respect deadlines and rules established by the company or legislation. **Requirements and Qualifications** **Skills:** Knowledge of networks and maintenance, logical reasoning; Strong communication skills; Flexibility and adaptability to business, people, and processes; Innovative mindset. **Education:** Completed high school. Technical or higher education in a related field is considered an advantage. **Additional Information** **Work schedule during in-person training period (approximately 20 days):** Monday to Friday, 08:00–12:00 and 13:12–18:00 **Work schedule after training \- Home Office** 07:00–12:00 and 13:00–19:00 (12x36 shift pattern\) **Opportunity to work in Timbó/SC and surrounding areas.** ### **Benefits for employees** Health Plan Dental Plan Pharmacy Network Life Insurance Transportation Allowance Meal Allowance Education Assistance Complimentary Internet School Supplies Assistance Baby Bonus PPR \- Profit Sharing Program Quinquennial Bonus \- Recognition for years of service Psychological Support Daycare Assistance Assistance for Children with Disabilities Birthday Gift Uniforms and Equipment Partnerships Service Discounts Unifique Since 1997, we’ve been guided by customer centricity, delivering telecommunications solutions for residential, enterprise, and government customers. We embrace innovation and combine cutting-edge technology with personalized service that truly makes a difference. We were founded in Timbó, Santa Catarina, and have evolved through significant transformations: new connections, emerging technologies, and evolving customer and user needs. We’ve expanded our presence across multiple cities in Rio Grande do Sul, Santa Catarina, and Paraná states—always maintaining excellence in service and transparent, honest relationships. In 2021, we won the 5G auction and assumed the mission of deploying this innovative technology to 670 municipalities with up to 30,000 inhabitants by the end of 2029\. This milestone in our history has been accompanied by numerous recognitions from Anatel, including “Best Broadband Operator in Southern Brazil” for six consecutive years! We develop solutions for people’s future and generate growth opportunities for those who make things happen! All of this is achieved through strong collaboration and a focus on high performance. Here, you won’t just participate—you’ll co-create the future! Join us! Unifique, simplifying people’s lives since 1997! **All our opportunities are open to persons with disabilities** ### **Benefits for employees** Health Plan Dental Plan Pharmacy Network Life Insurance Transportation Allowance Meal Allowance Education Assistance Complimentary Internet School Supplies Assistance Baby Bonus PPR \- Profit Sharing Program Quinquennial Bonus \- Recognition for years of service Psychological Support Daycare Assistance Assistance for Children with Disabilities Birthday Gift Uniforms and Equipment Partnerships Service Discounts Unifique