Job Summary: Customer service professional responsible for handling customer requests, monitoring incidents, and providing consultative support for logistics-related issues. Key Highlights: 1. Consultative and proactive customer service 2. Focus on customer satisfaction and logistics solutions 3. Collaboration with internal departments and carriers **Requirements:** * Experience in customer service, preferably within logistics or transportation companies. * Strong communication skills, organizational ability, and problem-solving capability. * Collaborative mindset with a results-oriented approach. * Knowledge of management systems (ERP/CRM) is a plus. **Responsibilities:** * Provide customer service by handling requests, delivery incidents, and returns. * Monitor deadlines, damages, shortages, and other incidents to ensure customer satisfaction. * Act consultatively by proposing agile and effective solutions to logistics problems. * Track customer service KPIs and propose continuous process improvements. * Coordinate with internal departments and partner carriers to ensure efficiency and SLA compliance. * Support the preparation of reports, controls, and performance analyses for customer service. * Monitor delivery quality by tracking return rates. **Compensation:** * Fixed salary according to the job category; * Benefits: Transportation allowance (R$13.60 per workday); Meal allowance (R$30.00 per workday); Life insurance; Breakfast; Parking; Partnership with SEST/SENAT.
João Silva
Indeed · HR
João Silva
Indeed · HR
