Customer Service Assistant

Description

Job Summary: The Customer Service Assistant will be responsible for providing support and customer service via phone/online chat, ensuring a positive, effective, and humanized experience. Key Highlights: 1. Receptive customer support via phone/online chat 2. Clarify doubts and guide customers on products and services 3. Handle problem resolution and complaint management **Company Description** Serasa Experian is Brazil's first and largest Datatech company. A leader in risk and opportunity intelligence solutions, with a focus on credit journeys, authentication, and fraud prevention. Leveraging cutting-edge technology, innovation, and top talent, we transform risk uncertainty into the best decision—helping individuals achieve their dreams and enabling businesses of all sizes and sectors to thrive. We have 22,000 people operating across 32 countries, and every day we invest in new technologies, talented professionals, and innovation to help all our customers maximize every opportunity. With corporate headquarters in Dublin, Ireland, Experian is listed on the London Stock Exchange (EXPN) and is a constituent of the FTSE 100. **Job Description** We are seeking a **Customer Service Assistant** to join our team! This person will be responsible for providing customer support and service via phone/online chat, ensuring a positive, effective, and humanized experience. **Responsibilities:** * Provide receptive customer service via phone/online chat; * Clarify doubts, register requests, and guide customers on products, services, and processes; * Handle problem resolution and complaint management; * Record interactions in internal systems; * Monitor tickets and ensure timely follow-up with customers according to established deadlines; * Contribute suggestions for continuous improvement of customer service processes. **Qualifications** **Requirements:** * Completed high school education (undergraduate studies in progress preferred); * Prior customer service experience, especially via phone; * Strong verbal and written communication skills; * Ability to interact effectively with diverse customer profiles. * **Preferred Qualifications:** * Experience with CRM tools and customer service systems; * Experience working in call centers or contact centers. * **Behavioral Competencies:** * Proactivity and empathy; * Organization and problem-solving focus; * Teamwork capability; * Resilience and emotional control. **Additional Information** Serasa Experian is much more than you imagine. With a purpose to create a better future by expanding opportunities for individuals and businesses, in Brazil we are over 4,000 people working across diverse teams and specialties. Here, each skill and diversity complements one another, and you can work on what you love most—we are committed to building an inclusive culture and an environment where people can balance their careers with personal commitments and interests, prioritizing well-being. We are deeply dedicated to becoming one of the country’s best and most innovative employers, enabling extraordinary experiences and careers for our people. Our strong “people-first” approach is externally recognized through numerous market certifications: we have been awarded Great Place To Work™ in 24 countries and hold the international Top Employers certification, in addition to being recognized as one of the best companies for young professionals and maintaining a 4.6 rating on Glassdoor. Each recognition confirms we are on the right path—creating an ever-better workplace for our talents. **Join the \#TimeVeloz!** Let’s grow together! We truly want to contribute to the growth of those around us. Our Purpose? To improve lives, share dreams, and achieve milestones.