Customer Service Assistant

Description

Job Summary: We are seeking a Customer Service Assistant to provide support and handle customer interactions via phone/online chat, ensuring a positive and effective experience. Key Highlights: 1. Receptive customer support via phone/online chat 2. Clarify customer inquiries and provide guidance on products and services 3. Handle problem resolution and complaint management Customer Service Assistant Full\-time Employee Status: Regular Role Type: Hybrid Department: Customer Service Schedule: Full Time **Company Description** ----------------------- Serasa Experian is Brazil’s first and largest Datatech company. As a leader in risk and opportunity intelligence solutions—focused on credit journeys, authentication, and fraud prevention—we leverage cutting-edge technology, innovation, and top talent to transform risk uncertainty into optimal decisions—helping individuals achieve their dreams and businesses of all sizes and sectors thrive. We have 22\.000 professionals operating across 32 countries, and every day we invest in new technologies, talented people, and innovation to help all our customers maximize every opportunity. With corporate headquarters in Dublin, Ireland, Experian is listed on the London Stock Exchange (EXPN) and is a constituent of the FTSE 100\. **Job Description** ------------------- We are looking for a **Customer Service Assistant** to join our team! This person will be responsible for delivering customer support and service via phone/online chat, ensuring a positive, effective, and humanized experience. **Responsibilities:** * Provide receptive customer support via phone/online chat; * Clarify inquiries, register requests, and guide customers on products, services, and processes; * Handle problem resolution and complaint management; * Log all interactions in internal systems; * Monitor tickets and ensure timely follow-up with customers per established SLAs; * Contribute suggestions for continuous improvement of customer service processes. **Qualifications** ------------------ * **Requirements:** * Completed high school education (college enrollment preferred); * Prior customer service experience, especially via phone; * Strong verbal and written communication skills; * Ability to interact effectively with diverse customer profiles. * **Preferred Qualifications:** * Experience with CRM tools and customer service platforms; * Background working in call centers or contact centers. * **Behavioral Competencies:** * Proactivity and empathy; * Organization and problem-solving focus; * Teamwork capability; * Resilience and emotional regulation. **Additional Information** -------------------------- Serasa Experian is much more than you imagine. With a purpose to create a better future by expanding opportunities for individuals and businesses, we are over 4,000 people in Brazil working across diverse teams and specialties. Here, knowledge and diversity complement each other—and you can work on what you love most. We are committed to building an inclusive culture and an environment where people can balance their careers with personal commitments and interests—prioritizing well-being. We are deeply dedicated to being one of the country’s best and most innovative employers—enabling extraordinary experiences and careers for our people. Our strong “people-first” approach is externally recognized through multiple market certifications: we’ve been honored by Great Place To Work™ in 24 countries and earned the international Top Employers certification, in addition to being named one of the best companies for young professionals—and maintaining a 4.6 rating on Glassdoor. Each recognition confirms we’re on the right path—delivering an ever-better workplace for our talent. **Join the \#TimeVeloz!** Let’s grow together! We truly want to contribute to the growth of those around us. Our Purpose? To improve lives, share dreams, and celebrate achievements. **Job Location** ---------------- I'm interested Privacy Notice Cookies Settings