Job Summary: We are seeking a Level 1 Support Technician to provide user support, resolve incidents, and support the IT environment, ensuring stability and efficiency. Key Highlights: 1. Providing Level 1 technical support, incident diagnosis and resolution 2. Focusing on user experience and continuous process improvement 3. Maintaining workstations and providing network and server support We are looking for a professional to serve as a Level 1 Support Technician, focusing on user support, incident resolution, and IT environment support. This is an on-site position in Itajaí (SC), aimed at ensuring stability, organization, and efficiency of support operations. We seek an organized, analytical, proactive, and user-oriented individual capable of resolving problems swiftly and contributing to continuous process improvement. ***APPLY HERE AS WELL: https://app.pipefy.com/public/form/wKdM5mdp*** **Scope of Responsibilities** The professional will be responsible for: * Delivering Level 1 technical support, including initial user contact, incident diagnosis, resolution, and escalation per SLA * Logging, tracking, and closing service tickets in the Service Desk tool, ensuring traceability and compliance with service-level agreements * Supporting account creation, access management, and profile configuration according to information security policies * Performing workstation maintenance: * Preparation and standardization * Installation of approved software * Deployment of corporate OS images * Providing network and server support: * Access management * Creation and maintenance of folders and permissions (shares) * Email support * Supporting workstations (Windows, Mac, Linux) and printers: * Software and hardware issues * Coordination of technical assistance * Equipment replacement * Analyzing and resolving order integration issues * Identifying and correcting issues related to asset and network management * Conducting equipment and IT material inventory and control * Assisting in implementing information security policies * Maintaining up-to-date technical documentation * Proactively preventing incidents and improving the IT environment **Responsibilities** * Ensuring efficient support delivery within established SLAs * Guaranteeing ticket traceability and organization * Keeping the IT environment functional and stable * Contributing to continuous improvement of support processes * Focusing on user experience **Mandatory Requirements** * Technical education in Information Technology, Networking, or Systems Analysis and Development * Knowledge of operating systems: Linux, Mac, and Windows * Experience or familiarity with Level 1 technical support * Organized, analytical profile with a focus on user support **Preferred Qualifications** * Completed or ongoing bachelor's degree in IT-related field * Knowledge of ERP systems * Knowledge of WMS systems * Knowledge of databases (PL/SQL) Work Model Location: On-site – Itajaí (SC) Mega Logistics Center \- Itajaí **Desired Profile** We seek someone who: * Is proactive in problem resolution * Communicates effectively with users * Works in an organized and structured manner * Demonstrates responsibility and teamwork **Expected Deliverables** * Tickets resolved within SLA * Stable and well-organized IT environment * Updated IT asset inventory * Consistent technical documentation * Reduction of recurring incidents Compensation: R$3\.421,00 \- R$3\.950,00 per month Benefits: * Corporate partnerships and commercial discounts * Life insurance Work Location: On-site
João Silva
Indeed · HR
João Silva
Indeed · HR
