**We are restless, innovative, full of ideas, and always ready for action.** Because the challenge of developing the best solutions to drive the business of thousands of companies is also what motivates us to transform our ideas into results—creating outstanding experiences for our people and advancing the tech ecosystem. A Great Place to Work (GPTW) company proud of its people, committed to offering growth journeys, learning opportunities, and valuing diversity of people and perspectives. Because it’s more than a job opening—it’s an opportunity at Senior. To help propel the tech ecosystem with us, learn more about Senior’s Technology Manifesto: **LEARN MORE ABOUT THIS OPPORTUNITY:** We have an opening to join Konviva’s Support Team—solutions for Learning and Corporate Education—directly supporting client platform managers in resolving inquiries, requests, and complex technical issues; monitoring demand tickets; and ensuring excellence in service delivery, customer satisfaction, on-time deliveries, and adherence to procedures and goals. Here on our team, we don’t just respond to and log issues—we transform challenges into innovative solutions that positively impact our customers. We operate in a dynamic, collaborative environment where continuous learning and teamwork are highly valued. If you’re passionate about technology, skilled in customer service, and ready to make a difference, join us! Responsibilities: * Deliver high-quality, satisfying customer support via phone and platform. * Monitor and manage the support queue, efficiently prioritizing requests. * Resolve technical issues with a focus on agile and accurate solutions. * Develop and review customer support materials. * Track support KPIs and contribute to continuous process improvement. * Collaborate with other teams, maintaining clear and close communication. * Share knowledge with colleagues and customers, acting as a multiplier of best practices. * Identify risks or critical situations and proactively mitigate them. **WE’RE LOOKING FOR SOMEONE WHO:** * Has experience in technical support and customer service; * Has experience with Helpdesk systems; * Has basic knowledge of databases and APIs; * Is currently pursuing a degree in Technology or related fields; * Possesses excellent communication skills. **WHAT COULD GIVE YOU AN EDGE IN THE PROCESS:** * Experience in Corporate Education; * Intermediate English and/or Spanish. **OUR BENEFITS:** * Health and dental insurance; * Life insurance; * PPLR – Profit and Results Sharing Program; * Wiipo card with flexible benefits; * Wiipo Club with exclusive discounts and advantages; * TotalPass – Gym and wellness benefit; * Banked hours; * Citizen Company: Extended maternity and paternity leave; * Birth assistance; * PET assistance; * Senior Corporate University; * Career development plan. **THE SENIOR WAY:** Our culture respects individuality and empowers people through innovation, collaboration, and autonomy. We believe in plurality because experiences and perspectives are unique—and our opportunities embrace diversity of people and thought. It is precisely this approach that enables us to achieve outstanding results, driving our clients’ success through the dedication of incredible people. These details apply specifically to this opportunity, but you can explore all our openings and learn more about life at Senior on our careers page: senior.com.br/carreiras **We Are More Senior!** We are a Brazilian company recognized as one of the country’s largest software developers for business management. With over 35 years of history and offices across Brazil, we take pride in the digital transformation we bring to countless businesses. Beyond Brazil, we’ve expanded internationally through the acquisition of a company in Colombia—making us a LATAM player. With one of the most comprehensive high-performance portfolios, the quality of our solutions reflects the work of over 2,700 professionals. Our purpose—"Empowering People and Accelerating Business"—and our passion for technology have earned us recognition as a Great Place to Work® for seven consecutive years. We’re supported by extraordinary people who make Senior an increasingly exceptional place to work. As we continue growing, we value every journey—demonstrating that Senior’s expansion and brand strength are built by engaged, fearless people, because driving the new is part of who we are. Discover more about us at www.senior.com.br or through our social media channels: