Support Analyst (Risk and Security Management)

Description

Job Summary: Opportunity to provide technical support for Risk and Security Management products, resolving incidents and transforming challenges into innovative solutions. Key Highlights: 1. Working collaboratively in a team, with autonomy and a focus on delivering real business impact. 2. Resolving incidents and ensuring customer satisfaction through innovative solutions. 3. Professional growth within a recognized company offering a structured career development plan. At Senior, technology is built by collaborative teams—autonomous, responsible, and focused on delivering real business impact. You’ll work on continuously evolving solutions, tackling concrete challenges and participating in decisions that shape products used by thousands of companies. To help drive the tech ecosystem with us, learn more about the **Senior Technology Manifesto**. **ABOUT THE CHALLENGE:** If you enjoy resolving incidents with a strong focus on customer satisfaction, possess strong verbal and written communication skills, demonstrate proactivity, and embrace continuous learning—this opportunity is for you! We have an opening to join our **Risk and Security Management Support Team**, working with modules including Access Control, Third-Party Management, Routine Management, Terminal Point Control, Gatehouse Management, and others. Here on our team, we don’t just solve problems—we transform challenges into innovative solutions that positively impact our customers. We seek engaged individuals who enjoy teamwork, interacting with customers, presenting solutions, and possessing strong communication skills to share knowledge with teams, partners, and customers. **KEY RESPONSIBILITIES:** * Provide technical support and user assistance for the Risk and Security Management product, performing analysis and resolution of issues related to the software and its hardware integrations. * Document and report incidents and activities performed to maintain a detailed history in the tool. * Document solutions in the solution database. **WHAT WE EXPECT FROM YOU:** * Desired experience in Software Support—technical support or IT-related activities; * Technical skills in problem analysis and resolution; * Knowledge of operating systems (Windows, Linux), office applications, computer networks, and helpdesk tools; * Completed or ongoing undergraduate degree in Computer Science, Information Systems, or related fields. **WHAT MAY ENHANCE YOUR CANDIDACY:** * Technical certifications (Microsoft, ITIL, CompTIA, etc.). * Knowledge of programming languages, databases, and information security. * Experience in the company’s industry segment. * Familiarity with access control devices (turnstiles, revolving doors, gates) and their peripherals. * Understanding of electronic security business concepts. **Our Benefits:** * Medical and dental plans; * Life insurance; * PPLR — Profit and Results Sharing; * Wiipo Card with flexible benefits; * Wiipo Club with exclusive discounts and advantages; * TotalPass — Gym and wellness benefit; * OnHappy — Travel advantage benefit; * Banked hours; * Citizen company: Extended maternity and paternity leave; * Newborn assistance; * PET assistance; * Senior Corporate University; * Career development plan. **Our Senior Way of Being:** Our culture respects individuality and empowers people through innovation, collaboration, and autonomy. We believe in diversity because experiences and perspectives are unique, offering opportunities inclusive of diverse people and ideas. It is precisely this approach that enables us to achieve outstanding results—driving client success through the dedication of extraordinary people. These details are specific to this opportunity, but you can explore all our openings and learn more about being part of Senior on our careers page: senior.com.br/carreiras **We Are More Senior!** We are a Brazilian company recognized as one of the largest software developers for business management in the country. With over 35 years of history and nationwide presence, we drive the digital transformation of thousands of companies through technology. We’ve expanded internationally by acquiring a company in Colombia, strengthening our presence across Latin America. The quality of our solutions stems from the work of over 3,600 professionals and a comprehensive portfolio focused on high performance. Guided by our purpose—to Empower People and Accelerate Business—we’ve been recognized eight times as a Great Place to Work®. We continue growing consistently, valuing people, culture, and collaboration—because accelerating the future is part of who we are. Discover more about us at **www.senior.com.br**, or follow our content on social media: