Implementation Analyst

Description

Job Summary: We are seeking a professional to implement Quality Management solutions, with emphasis on customer relationship management and continuous process improvement. Key Highlights: 1. Implementation of solutions and quality management 2. Focus on delivering excellent customer service and ensuring customer satisfaction 3. An environment that values knowledge sharing, learning, and professional development We are a company that believes continuous evolution is the path to consistent results. We provide Quality Management solutions, supporting organizations in strengthening their processes, meeting major certifications, and growing in a structured manner. Our work environment values knowledge sharing, learning, and professional development—because we understand that quality begins with people! * All our job openings are open to persons with disabilities and diverse backgrounds. What We Expect From You? Responsibilities Responsible for implementing 8Quali with clients remotely;Interact with clients to deliver excellent service;Continuously maintain and evaluate implementation processes, proposing improvements when identified;Strategically manage clients to ensure their satisfaction with 8Quali’s products and services;Ensure appropriate internal handling of any issues with 8Quali’s services reported by clients;Validate usage before proceeding to subsequent stages;Collaborate with the Project Manager on scheduling;Identify risks of stalled progress and escalate them promptly. Requirements Prior experience in training / implementation;Currently pursuing or completed undergraduate degree;Proficiency in facilitating remote meetings;Experience with B2B SaaS is a plus;Clear and concise communication skills;Consultative mindset;Results-oriented;Process-oriented, organized, and disciplined. **Benefits:** Benefits offered to our team—ones you’ll love: , Fresh fruits and daily coffee \- energy and care to start your day right!, Birthday Day Off \- because this day is all about you!, Flexible mobility options: , • Commuter allowance (Blumob card, no payroll deduction), or, • Mobility allowance of R$ 140.00 via Flash \- use it as you wish: fuel, ride-hailing apps, parking, and more., ️ R$ 800.00 meal/food allowance \- directly deposited into Flash, with no payroll deductions!, Unimed Health Plan \- monthly premium fully covered by us. 50% co-payment applies only upon usage., Life Insurance \- we hope you never need it, but if you do, it’s guaranteed., Work-from-home on Fridays \- Fridays without traffic, for better quality of life., SESC Partnership \- discounts on gyms, Pilates, English courses, psychologists, massages, and much more!, 8Quali Referral Program \- refer talent and earn rewards., Workplace Gymnastics twice per week \- improved health, increased energy, and reduced physical discomfort!, ️‍ ️ Total Pass **About the Company:** We are a company dedicated to delivering innovative solutions for Quality Management. We support our clients in managing requirements for major quality certifications, enhancing process effectiveness and generating significant results and competitive advantage for their businesses.