Cashier Supervisor

Description

Job Summary: Responsible for monitoring, coordinating, and controlling front-desk cashier activities to ensure excellence in customer service and accuracy in financial transactions. Key Highlights: 1. Coordinate and supervise front-desk cashier activities 2. Ensure excellence in customer service 3. Promote team development and motivation About Us GTOP comprises the brands Rede TOP, ObenCard, and Preceiro Atacadista. With multi-family management, the group operates 22 Rede TOP stores and 5 Preceiro Atacadista stores, totaling approximately 2,000 employees, 300 checkouts, and 35,000 m² of sales area. JOB RESPONSIBILITIES Responsible for monitoring, coordinating, and controlling front-desk cashier activities, guiding and clarifying doubts for cashiers and packers regarding their daily tasks, approving operations, providing necessary materials to the team, organizing meetings, and primarily serving customers—following established protocols, rules, standards, and procedures—to ensure excellence in customer service and accuracy in the store’s financial transactions. ACTIVITIES TO BE PERFORMED Ensure implementation of front-desk cashier operational procedures by guiding and monitoring daily routines, deadlines, and prescribed methods; performing loads on POS systems and scales; checking prices; providing assistance and clarifying doubts; monitoring cashier discrepancies (monetary movements and loss prevention); organizing informative and supportive meetings; and handling diverse customer requests; Ensure accurate execution of daily cashier withdrawals and closings, including cash counting and system reconciliation, to guarantee accuracy in the store’s financial transactions; Guarantee and manage customer flow to prevent queues; Ensure compliance with internal conduct, service, and security policies; Contribute to reducing front-desk cashier losses through preventive actions—including minimizing bag waste, preventing thefts, and expediting returns of perishable items, etc.; Manage personnel scheduling—including leave rotations, hour banks, vacations, and other work-hour-related matters—by reviewing managerial reports provided by the HR department and advising team members accordingly; Promote professional development and team motivation through continuous guidance and feedback, performance monitoring, and technical training; Provide support and assistance in related activities as needed; Requirements **Minimum Academic Qualification:** Completed high school **Specific Knowledge:** Cashier operations, financial transactions Flexible availability for working hours **Additional Information:** Fully in-person position (Address)(https://www.google.com/search?sca_esv=f3826a3017f5c801&rlz=1C1GCEA_enBR1169BR1169&sxsrf=AE3TifNq9e4mkjuywRqY_y-qWKXGdD6tLA:1759259734268&q=rede+top+-+fortaleza+endere%C3%A7o&ludocid=8384629638667381548&sa=X&ved=2ahUKEwiAmZ2cmYGQAxWBErkGHbFPADoQ6BN6BAguEAI): R. Francisco Vahldieck, 1881 - Fortaleza, Blumenau - SC, 89057-000 **Working Hours:** 1:30 PM to 10:00 PM **Benefits:** Attendance Bonus Transportation Allowance Childcare Assistance Rede TOP Store Purchase Discount Program Life Insurance Health Plan Dental Plan On-site Cafeteria with Snacks/Coffee Career Advancement Opportunities * Position available for Persons with Disabilities (PCD)