Job Summary: Customer Service Agent to deliver exceptional customer service, ensuring empathy, objectivity, and effective solutions, with emphasis on communication and problem resolution. Key Highlights: 1. Customer service delivered with empathy and objectivity 2. Focus on effective solutions and a positive customer experience 3. Proactive and responsive commercial negotiations **Position: Customer Service Agent, Blumenau (Blumenau/SC)** The **iTS Customer Service** is hiring a Customer Service Agent to deliver exceptional customer service, ensuring empathy, objectivity, and effective solutions. **Location: Blumenau/SC** Schedule: **11:48 AM to 8:00 PM** (daily shift of 8 hours and 12 minutes, **Monday to Friday**, **180 hours/month**) **Salary:** R$ 1\.792,00 Meal Allowance (VA/VR): R$ 17.00 per day Schedule: **2:00 PM to 8:20 PM** (daily shift of 6 hours, **Monday to Saturday**, **180 hours/month**) **Salary:** R$ 1\.792,00 Meal Allowance (VA/VR): R$ 17.00 per day **Transportation Voucher: provided as needed;** * Life Insurance: Included; * Family Salary (allowance for employees with children under 14 years old); * Schedule: Monday to Friday, from 11:48 AM to 8:00 PM; * Schedule: Monday to Saturday, from 2:00 PM to 8:20 PM; * Start Date: 02/23/2026 * Work Address: Rua Alameda Rio Branco, 238; Main Responsibilities: Answer calls clearly, empathetically, and objectively; Conduct interactions at an appropriate pace and with a professional approach; Handle customer objections politely and personally; Interpret information and data provided by customers, transforming them into solutions; Manage conflicts and act with self-control and patience; Carry out proactive and responsive commercial negotiations; Collaborate with teams and act ethically, flexibly, and professionally; Ensure high-quality service and a positive customer experience. Requirements: Education: Completed High School (Mandatory) Proficiency in Microsoft Office Suite, Internet, and email Typing skills and fluency in Portuguese Minimum age: 18 years old Desired Profile: Strong verbal and written communication skills, free of linguistic mannerisms; Analytical ability and problem-solving skills; Energy, proactivity, and ethical principles; Flexibility and learning potential. Send your resume also via WhatsApp to 47 8418\-4548 (please identify yourself and mention that you learned about the SERASA position) Employment Type: Part-time, Permanent CLT Compensation: R$1\.792,00 per month Benefits: * Daycare Assistance * Life Insurance * Meal Voucher * Transportation Voucher Work Location: On-site
João Silva
Indeed · HR
João Silva
Indeed · HR
