Job Summary: Professional to assist in IT process administration, change management, asset management, CMDB, business continuity and disaster recovery, license management, and infrastructure support. Key Highlights: 1. Affirmative hiring position for persons with disabilities (PCD) at a Portuguese multinational IT company 2. Opportunity for growth across various IT areas 3. Dynamic environment focused on innovation and passion #### **About the IT/Systems Technician Role – Affirmative Hiring Position for Persons with Disabilities (PCD)** **Join a living ecosystem where the future of business is created and experienced every day. Be part of this transformation!** At LUZA Group, passion, perseverance, and the drive to surpass limits define our path to success. Founded in 2006, we are a Portuguese multinational with over 1,200 talented professionals and significant business volume. With presence in strategic markets including Portugal, Spain, Morocco, Brazil, Mexico, the United States, and China, we deliver innovative solutions in engineering, IT, design, consulting, Industry 4.0, training, and recruitment. Everything we do is powered by the talent of our people. **This is a moment of growth and opportunity. The future belongs to visionary minds. Join us!** Responsible for assisting in IT process administration, including IT change management, asset and CMDB management, business continuity and disaster recovery, license management, and infrastructure support services, as well as supporting the management and development of performance indicators related to these processes. **Responsibilities and Tasks** Support maintenance of the IT change policy. Support execution of IT Change Control Board meetings. Support impact assessment of changes for the IT Release Group. Support execution of tasks in the change control software: * Review open/unresolved changes * Validate criteria for requested changes * Establish change groups for the Change Board agenda * Assist users with questions regarding the system and change process * Register standard change types approved by the Change Board Support monitoring of change process KPIs Support preparation of the annual IT change calendar (infrastructure and systems) Assist in updating change process standards Support documentation of change work instructions Support maintenance of the CMDB system (inventory of Data Center and branch assets) * Update device/asset registration * Support evaluation of CMDB tool (software) functionality * Generate asset reports * Support CMDB tool updates Periodically verify environmental changes and, when necessary, enforce corrective actions Validate information/documentation delivered via changes Support monitoring of CMDB KPIs Support updating asset management process standards Support audit processes (data and evidence generation, and standards) Support management of IT incident indicators for the SÇ department * Support creation of indicators * Issue and support preparation of reports * Support monitoring of the incident management process Support infrastructure license management Support alignment and KPIs for Sç process standards Support activities required for continuity organization and control **Additional Desired Qualifications** Intermediate IT knowledge ISO 15999-2 ISO 22301 Business Continuity Standards Intermediate Workflow knowledge Basic COBIT Basic PHP programming language LAN and WAN network architecture knowledge Basic ITIL IT/Systems Quality Audit Advanced WEG applications Basic Information Security WEG processes Basic Object-Oriented Analysis Networking knowledge **Personal Skills (Desired)** Logical reasoning Reliability Resilience Proactivity Dynamism Negotiation Interpersonal relationships Organization Analytical ability Communication ease Teamwork ease **What We Offer** * Meal allowance; * Transportation allowance or fuel allowance; * Health insurance; * Dental insurance; * Life insurance; * Childcare assistance; * Maternity and paternity leave; * Wellhub; * OnHappy; * Sesc; * Flexible working hours.
João Silva
Indeed · HR
João Silva
Indeed · HR
