Customer Service Agent

Description

**Description and Responsibilities:** **Schedule:** Monday to Friday, 8 a.m. to 5 p.m., with a 1-hour lunch break. **Level:** Professional **Employment Type:** Permanent – CLT * Responsible for serving cooperative members at the branch, by phone, and via the Ubots platform. * Assist with branch processes (clarify doubts regarding products and services, accounts, cash services, registration updates, ATM usage, among others). * Offer and clarify doubts about the products and services provided by the Institution. * Provide support to management in prospecting new cooperative members and negotiating products and services. * Contribute to achieving results and meeting established goals. **Requirements:** * Completed High School education. * Basic computer knowledge (Office Suite: Word, PowerPoint, Excel, Outlook). Advantages * Currently pursuing or having completed a Bachelor’s degree in Administration, Economics, Accounting Sciences, or related fields. * Experience with financial institutions or credit cooperatives. * Knowledge of financial products and services. * Knowledge of sales techniques. **Benefits:** BH Agreement, Childcare Assistance, Birthday Day Off, Profit Sharing, Health Insurance, Dental Insurance, Pet Insurance \- Guapeco, Private Pension Plan, Life Insurance, Transportation, Uniform, Meal Voucher, Food Voucher, Transportation Voucher, Wellhub \- Gym Partnership, Zenklub \- Mental Health Platform