Job Summary: We are seeking a Mid-to-Senior Customer Success professional to work on Customer Experience in technology and AI, with a focus on retention, expansion, and results. Key Highlights: 1. Strategic involvement in the customer journey to drive retention and expansion 2. Focus on data analysis and guidance for improvements in marketing and sales 3. Peer-to-peer communication with customers JOYn RH is a recruitment consulting firm that hires top talent for our clients across Brazil and worldwide. **About the role:** We are recruiting for a Customer Success position focused on Customer Experience within an information technology and artificial intelligence company, delivering consultative support with strong emphasis on client outcomes. We seek an experienced professional (mid-to-senior level) responsible for strategically guiding the entire customer journey — ensuring not only a positive experience but, more importantly, retention, expansion, and measurable results within the mentorship program. This person will work closely with clients through peer-to-peer communication, gaining deep understanding of their business context, analyzing data, and advising practical improvements related to marketing, sales, and performance. **Key Responsibilities:** * Own the end-to-end customer journey; * Ensure customer retention; * Directly manage client relationships; * Lead peer-to-peer conversations; * Analyze data and advise on improvements; * Clearly explain to clients where and how they can improve; Requirements: * Experienced profile (mid-level or above); * Strong business acumen; * Excellent communication skills with clients; * Knowledge of marketing and sales; * Ability to analyze and translate data insights for clients; Benefits: * Cooperative employment model (Soma Cooperative) * Flexible working hours * Hybrid work model with flexibility * Equipment provided by the company
João Silva
Indeed · HR
João Silva
Indeed · HR
