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Job Summary: The professional will work on technology solutions, focusing on support and resolving complex issues to ensure customer satisfaction. Key Highlights: 1. Working collaboratively in autonomous teams with a focus on real-world impact 2. Handling complex incidents within a technology ecosystem 3. Focusing on customer satisfaction and effective problem resolution At Senior, technology is built by collaborative teams that operate autonomously, take responsibility, and focus on delivering tangible business impact. You will work on continuously evolving solutions, tackling concrete challenges, and participating in decisions that shape products used by thousands of companies. To help drive the tech ecosystem with us, learn more about the **Senior Technology Manifesto**. **ABOUT THE CHALLENGE**: Our Applications and Technology & X-Platform team consists of five people, and to complete it, we are seeking a professional with experience in best practices for technical support and who enjoys customer interaction—aiming to ensure business success, investigate medium- and high-complexity issues, and resolve problems that often involve adverse scenarios. Our focus is on customer satisfaction through adherence to defined SLA levels, effectiveness, customer satisfaction, communication, and effective problem resolution. **KEY RESPONSIBILITIES**: * Handle incidents across the Senior ecosystem, Platform, and its technology tools—closely tied to Java virtual machines, REST and SOAP communications, web services, database connectivity, environment permissions, LDAP, networks, firewalls, permissions, operating system issues, and related areas—by identifying root causes and guiding customers toward solutions. * You will understand, simulate, and provide—with supervision—information/steps to replicate the issue for the team responsible for releasing the solution. Additionally, you will suggest new documentation content or revisions necessary for using the solutions. **WHAT WE EXPECT FROM YOU**: * Experience in Technical Support; * Experience handling incidents related to Java-based products/Platforms/technology tools (Wildfly); * Experience with REST and SOAP communications; * Experience with web services; * Experience with environment permissions; * LDAP; * Experience with permissions, operating system issues, and related topics; * Knowledge of IT: Operating Systems, Technology, Applications, Networking, and log analysis experience; * Bachelor's degree completed or in progress in Information Systems or related fields. **Our Benefits**: * Medical and Dental Plans; * Life Insurance; * PPLR – Profit and Results Sharing Program; * Wiipo Card with flexible benefits; * Wiipo Club with exclusive discounts and advantages; * TotalPass – Gym and wellness benefit; * OnHappy – Travel benefits and advantages; * Banked Hours; * Citizen Company: Extended maternity and paternity leave; * Newborn Assistance; * PET Assistance; * Senior Corporate University; * Career Development Plan. **Our Senior Way of Being**: Our culture respects individuality and empowers people through innovation, collaboration, and autonomy. We believe in diversity because experiences and perspectives are unique, offering opportunities that embrace diverse people and ideas. This is how we achieve outstanding results—driving customer success through the dedication of incredible people. These details apply specifically to this opportunity, but you can explore all our openings and learn more about being part of Senior on our careers page: senior.com.br/carreiras **We Are More Senior!** We are a Brazilian company recognized as one of the largest software developers for business management in the country. With over 35 years of history and nationwide presence, we drive the digital transformation of thousands of companies through technology. We expanded into international markets with the acquisition of a company in Colombia, strengthening our presence across Latin America. The quality of our solutions stems from the work of over 3,600 professionals and a comprehensive portfolio focused on high performance. Guided by our purpose—to Empower People and Accelerate Businesses—we have been recognized eight times as a Great Place to Work®. We continue growing consistently, valuing people, culture, and collaboration—because accelerating the future is part of who we are. Discover more about us at **www.senior.com.br**, or follow our content on social media:
