IT Technician

Description

Job Summary: Professional responsible for monitoring and providing technical support for post-sales contracts, performing Level 1 troubleshooting and ensuring operational continuity. Key Highlights: 1. Dynamic, growing environment with real opportunities to make an impact 2. Continuous development and internal growth opportunities 3. Focus on operational maintenance and resolution of anomalies **ZoomHolding** is an ecosystem that connects companies, people, and strategy to drive growth and innovation. We operate with a long-term vision, supporting our brands to evolve autonomously, consistently, and with a results-oriented focus. Here, you will find a dynamic, growing environment with real opportunities to make an impact. The professional will be responsible for monitoring and providing technical support for post-sales contracts, performing Level 1 troubleshooting to identify and perform initial handling of incidents, focusing on operational maintenance and resolution of assigned anomalies. Join us and help connect even more people to the future! **Responsibilities:** * Monitor and provide technical support for post-sales contracts and perform Level 1 troubleshooting to resolve assigned incidents; * Record actions in the system and track anomaly tickets end-to-end; proactively create records; document solution failures to maintain a knowledge base for ZoomHolding; * Use system and network asset management tools to monitor, maintain operational status, and resolve detected anomalies—identifying and prioritizing responses according to demand; * Collaborate with other ZoomHolding departments; engage third-party service providers when necessary; manage the entire support workflow; directly interact with assigned analysts to facilitate their work and provide all necessary tools for incident resolution. **Essential Requirements:** * Basic knowledge of Microsoft Office Suite, network architecture, and Windows/Linux operating systems. * Basic knowledge of hardware architecture and computer maintenance. **Our Benefits:** * Flexible benefits (meal and food allowances); * Transportation allowance; * Health insurance (20% co-payment); * Dental insurance; * Wellhub (Gympass); * Therapy sessions via Zenklub; * Exclusive discounts on products from the Zoom Store; * Welcome kit delivered at the beginning of onboarding; * Onhappy — Focused on well-being and quality of life, offering exclusive experiences, content, and services to support your journey in a light and positive way; * Hey Peppers — To enhance your English skills with quality and flexibility; * Continuous development and internal growth opportunities. **Working Hours:** Relief worker — Flexible schedule — 6 hours per day Rotation: 6 days on / 1 day off — 1 weekday off and 1 Sunday off per month Compensation: R$1.800,00 — R$1.860,00 per month Work Location: On-site