SDR Sales Assistant - Ecofiber

Description

Job Summary: A professional responsible for qualifying leads, organizing information in the CRM, and directing opportunities to the sales team, while engaging in active prospecting and customer support. Key Highlights: 1. Inbound and outbound lead handling and qualification 2. Collaboration with marketing and support for commercial growth 3. Comprehensive training on Ecofiber products Ecofiber, a company within the Altenburg Têxtil Group, is a reference in PET wool solutions for construction, architecture, industry, and furniture. With nearly 40 years of experience, we combine technology, sustainability, and design to deliver thermal and acoustic comfort across Brazil and Latin America. Now, we want you to help us continue writing this story. If you have energy, sparkle in your eyes, and passion for building connections that generate opportunities, your next chapter may be right here. This professional will be responsible for the first point of contact with leads, performing technical and commercial qualification, organizing information in the CRM, and routing qualified opportunities to internal and external sales representatives. They will handle both inbound leads (received via marketing, website, WhatsApp, and events) and outbound leads (active prospecting targeting architects, construction companies, installers, and retailers). **Your Day-to-Day Responsibilities:** * Respond to and qualify leads promptly and clearly; * Identify customer needs, technical applications, and purchasing potential; * Classify leads as MQLs or SQLs; * Record details and interactions in the CRM; * Route qualified opportunities to internal and external commercial teams; * Send technical materials, catalogs, and supplementary information; * Conduct follow\-up on leads in nurturing stages; * Collaborate with marketing by providing feedback on lead quality; * Maintain service-level agreement (SLA) for response times and support commercial process improvement; * Handle both inbound and outbound leads (active prospecting). **Required Technical Profile:** * Basic knowledge of Microsoft Office Suite; * Proficiency with technology, WhatsApp Business, and CRM systems; * Strong verbal and written communication skills; * Experience in commercial customer service, inside sales, prospecting, or call centers (preferred); * Knowledge of construction or industrial products is a plus; * Availability for on-site work; * Comprehensive training on Ecofiber products and systems will be provided. * Completed high school education; * Technical or undergraduate degree in Administration, Marketing, Commercial Management, or related fields (in progress preferred); * Ability to maintain relationships and conduct conversations confidently. **We value diversity and believe in the potential of every individual. This position is also open to candidates with disabilities (PCDs).** Minimum Education Level: Bachelor's Degree * PPLR * Meal Allowance * Transportation Allowance * On-site Restaurant * Health Insurance * Dental Insurance * Life Insurance * Childcare Assistance * Store Discount