QUALITY ADMINISTRATIVE ASSISTANT

Description

Job Summary: Professionals needed to handle customer service, monitor official customer support channels, manage KPIs, and conduct satisfaction surveys in a growing environment. Key Highlights: 1. Customer service and client support operations 2. KPI management and continuous improvement 3. A united team focused on achieving concrete goals **Job Description:** ---------------------- IPEL is experiencing growth and seeks individuals eager to build solid results alongside us. Here, every decision matters to keep the company on the right track and ensure our business remains healthy and competitive. If you enjoy challenges, possess analytical insight, and wish to join a team that works collaboratively to achieve concrete goals, this opportunity is for you! Join us in transforming paper into the art of promoting health! Responsibilities: - Handle customer support (SAC) matters with internal departments. - Monitor the company’s official customer support (SAC) channels, interacting with customers and end consumers. - Manage SAC KPIs and propose actions for continuous improvement. - Conduct internal SAC user training. - Carry out satisfaction surveys. **Mandatory Requirements:** ------------------------------ Currently pursuing a Bachelor’s degree. Proficiency in Excel and PowerPoint. Strong verbal and written communication skills. **Desirable Requirements:** -------------------------- Experience in customer support (SAC – Consumer Service) activities. **Employment Type:** -------------------------- CLT (Consolidated Labor Laws) **PwD (Persons with Disabilities):** -------- YES **Benefits:** --------------- * On-site cafeteria with only a 20% discount on meal value; * Meal allowance via Pluxee card, valued at BRL 500.00 (10% deducted directly from payroll); * Fully company-paid life insurance covering spouse and children; * Transportation allowance — with a 6% deduction from base salary, capped at the actual transportation cost; * Health plan (HAPVIDA): Available for enrollment after the probationary period, with monthly cost depending on selected plan and co-payment. The plan also provides access to a network of accredited dental clinics offering discounts on consultations and other procedures; * Pharmacy partnership: Available for enrollment after the probationary period; the card can be used at partner pharmacies at no monthly fee — only purchase amounts are deducted directly from payroll each month. * PPLR (Profit and Results Sharing Program): Semiannual payouts. * Event space: Dedicated area for IPEL employees to host parties, meetings, birthdays, and other celebrations. * Sales outlet: Each month, a list of IPEL products with exclusive employee discounts is made available. The monthly purchase limit is BRL 200.00, with deductions applied directly to payroll. * Multiple educational partnerships offering exclusive discounts. **Work Location:** ---------------------- IPEL