Job Summary: Perform digital and pre-attendance services, ensuring patient reception and operational support under supervision. Key Highlights: 1. Digital and pre-attendance service with patient-centered reception. 2. Support for operational routines and system registration. 3. Polite and clear communication across multiple interactions. Perform digital and pre-attendance activities, ensuring initial reception for patients and companies, accurate system registration, and support for operational routines under close supervision. **KNOWLEDGE** * Basic understanding of common laboratory tests and preparation instructions. * Initial knowledge of accepted health insurance plans and payment methods. * Basic operation of digital systems (chat, SZ.Chat). * Internal attendance procedures and simple referral workflows. * Basic ethical standards and confidentiality principles in customer service. * Awareness of LGPD (Brazil’s General Data Protection Law) and confidentiality of health information. * Proficiency in written and digital communication (grammar, spelling, standardization). **SKILLS** * Follow attendance scripts and consistently apply protocols. * Accurately record interactions in the system without recurring errors. * Maintain polite and clear communication during simple interactions. * Correctly identify and escalate requests to responsible departments. * Manage multiple interactions at a moderate pace. **ATTITUDES** * Empathetic and welcoming demeanor toward customers. * Discipline in adhering to rules and procedures. * Willingness to learn and accept ongoing feedback. * Organization and diligence in basic attendance routines. * Responsibility regarding punctuality, attendance, and system usage. * Respond to patients and companies via telephone, WhatsApp, and email, providing basic information. * + Issue and send simple quotations to patients. + Perform pre-attendance registrations and correctly file requisition forms. + Schedule home and corporate sample collections under guidance. + Assist with daily cash reconciliation and closing. + Send test results to patients and companies according to established workflows. + Escalate complex inquiries to more senior colleagues.