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Job Summary: A software company is seeking a Technical Support Analyst to serve and guide customers, diagnose issues, and collaborate in building corporate knowledge. Key Highlights: 1. Serve and guide customers by identifying their needs 2. Analyze, simulate, and diagnose technical issues 3. Collaborate in information dissemination and knowledge building A software company seeks a Technical Support Analyst in Jaraguá do Sul (Água Verde). **Responsibilities:** Serve and guide customers according to their requests. Identify the customer's actual needs and route tickets to the appropriate department(s). Analyze, simulate, and diagnose issues for technical escalation. Operate support systems/tools. Track information regarding released versions of Consistem products. Manage information conflicts with customers. Participate in and contribute to squad analyses and decisions. Collaborate in information dissemination and corporate knowledge building (e.g., content creation, project handovers, paired learning, mentoring). Previous experience as a Technical Support Specialist, Help Desk Analyst, Technical Support Technician, or Customer Service Analyst may indicate alignment with some responsibilities of this role. Bachelor’s degree required. Relevant experience required. **Compensation and Benefits:** * Salary: Salary range will be disclosed during the interview. * Meal Allowance * Transportation Allowance * Pharmacy Benefit Plan * Dental Insurance * Health Insurance * Childcare Assistance * SESC Membership Benefit **Additional Information:** * \#UrgentOpening * Employment Type: Permanent — On-site. * Schedule: Full-time * Working Hours: To be determined.
