Job Summary: Provide customer support to ensure a positive experience, resolve issues, and contribute to the continued success of the customer journey. Key Highlights: 1. Customer support and resolution of technical and operational issues. 2. Customer relationship management, identifying improvements and guiding best practices. 3. A relaxed, cheerful, engaged environment with rapid collaborative learning. Your primary responsibility will be to provide customer support, ensuring a positive and efficient experience in using the company’s services and platform. You will handle technical and operational requests, clarify doubts, resolve issues, and follow up on tickets until resolution, always aligned with customer expectations. Additionally, you will play an important role in customer relationship management, helping identify opportunities for improvement, guiding best usage practices, and contributing to the continued success of the customer journey. To succeed in this role, we seek someone with clear and positive communication skills, an organized and proactive profile, and the ability to handle diverse scenarios and challenges. You will collaborate closely with other teams and engage in continuous knowledge sharing, supporting your professional development and growth within the company. At FastBuilt, we foster a relaxed, cheerful, and engaged environment where learning happens quickly and collaboratively. If this description resonates with you, then you’re ready to join a strategic team characterized by high delivery speed and rapid learning.