Job Summary: A professional to provide support for management systems, resolving inquiries and issues, analyzing processes, and collaborating with development teams for improvements. Key Highlights: 1. Customer support for management systems (low, medium, and high complexity) 2. Process and business rule analysis for incident resolution 3. Collaboration with the development team to resolve issues Join the Pulsati team! *We develop technological solutions for healthcare companies of all sizes and segments.* *The most essential ingredient at PULSATI is our investment in people focused on innovation. Together, we have over 30 years of experience in the healthcare industry.* *Since then, we have united our efforts toward a single purpose—empathy to achieve collective results.* *We believe that what will differentiate our company from others is the importance we place on the people who work with us. Our employees’ and service providers’ experience, skills, and expertise will determine our market success.* *We accomplish this with agility, commitment, technology, design, and a qualified team capable of delivering end-to-end, integrated solutions with a single point of contact. **Position:** ---------- Provide customer support to resolve inquiries and issues related to management systems (low, medium, and high complexity); Handle requests such as login, user profiles, access permissions, parameter analysis, prescriptions, and reports; Perform process and business rule analysis to support incident resolution; Log, resolve, or escalate tickets for system issue correction, clarification, or enhancement; Conduct system testing to validate requests and identify necessary fixes; Collaborate with the development team to resolve issues (when required); Develop reports as needed; Support team guidance and training; Contribute to service quality improvement, aiming for customer satisfaction and reduced rework; Monitor and support adherence to SLAs; Participate in continuous improvement initiatives, training, and capacity-building activities; Identify and propose improvements to processes and systems; Maintain workplace organization and compliance with internal policies; Perform other related duties as required. **Requirements:** --------------- * Prior experience providing support for systems (preferably management/ERP systems); * Knowledge of ticket analysis and customer service; * Problem analysis and resolution skills (from basic to advanced levels); * Understanding of business rules and processes; * Experience with system testing; * Strong verbal and written communication skills; * Organizational skills and attention to detail; * Proactive and collaborative mindset; * Ability to work effectively in a team; * Willingness to engage in continuous learning.
João Silva
Indeed · HR
João Silva
Indeed · HR
