Senior Support Technician

Description

Job Summary: Join a leading software company in Brazil, where you will have the opportunity to learn, grow, transform, and innovate—contributing to delivering innovative tools that simplify people's daily lives. Key Highlights: 1. Opportunity to build a career at a leading software company 2. Focus on innovation and continuous improvement 3. An environment that values diversity and inclusion Our mission is to simplify people's daily lives through our software solutions for various market segments. To achieve this, we rely on an exceptional team composed of passionate and engaged individuals united by a single purpose: delivering innovative tools. We invite you to think together—to improve what already exists, and go beyond! This could be your new challenge to learn, grow, transform, and innovate—with the opportunity to advance your career at one of Brazil’s top software companies. Join this amazing company! Be a Benner! **Responsibilities and Duties** * Provide customer support via phone, email, and the SisconWeb tool—as well as other service management tools—to clarify system usage questions; * Simulate system incidents before forwarding them to the correction team; * Identify and resolve issues, documenting them clearly; * Ensure prioritization requests from our customers; * Communicate estimated delivery timelines for support requests/corrections (provide frequent feedback to customers); * Track each support request from opening until closure (customer confirmation); * Guarantee adherence to the Service Level Agreement (SLA); * Route implementation and improvement requests after demand triage; * Deploy and configure the Benner environment for customers; * Log support time spent; * Propose improvements to the support process. **Requirements and Qualifications** * Experience in system support is a plus; * Knowledge of SQL; * Knowledge of Cloud technologies; * Strong oral and written communication skills (proficient Portuguese); * Ability to work effectively in a team; * Dynamism, effectiveness, and drive. **Additional Information** * Meal and food allowance; * Health and dental insurance; * Transportation allowance; * Breakfast provided daily; * Free parking; * Life insurance; * Birthday day off; * Corporate university; * Certification incentives (additional bonus); * Allowances: education, marriage, childcare, maternity/paternity; * TotalPass; * Maternity/paternity bonus: hospital discharge kit for newborns; * Fresh fruit three times per week; * On-site convenience store; * Hybrid work model; * Partnership with Prisma Psychology: exclusive discounted rates for psychotherapy sessions for employees and dependents; * Profit-sharing program (PPR). For 28 years, in Blumenau—Santa Catarina, a dream was born: transforming the technology sector through software that simplifies daily business management for thousands of companies. The dream became reality, and today we are over 1,500 professionals across the entire national territory, working every day to develop the best software solutions in the market. Our products are comprehensive and customized for diverse sectors—including Healthcare, Logistics, Human Resources, and Legal Compliance. Additionally, we support healthcare and legal sector management through our BPO services. **Our story embodies the desire to deliver excellence—in an innovative way!** Nationally recognized as one of the largest technology companies in the market, we continuously recruit innovative professionals who constantly seek new solutions to improve the daily lives of thousands of Brazilians and businesses. We believe diversity—of people, experiences, cultures, behaviors, skills, and attitudes—is a competitive advantage that reflects the society we live in; therefore, we are committed to building a more inclusive culture and a more diverse, representative workplace. **Explore our open positions and help revolutionize corporate management!** **\#JoinBenner**