Refrigeration Technician

**RESPONSIBILITIES** * Conduct needs and expectations assessments with customers. * Plan, coordinate, and execute activities related to the implem

• Implement systems
• Provide technical support
• Train clients on system usage

Job Summary: Lead, guide, and develop a technical support team, ensuring operational excellence and continuous process improvement. Key Highlights: 1

• Lead and develop the technical support team (L1, L2, and L3)
• Ensure compliance with SLAs and KPIs for the department
• Promote continuous improvement of processes and tools

Here, **we believe the collective** is greater than the individual, and through dialogue, active listening, and positive influence, we create a collab

• Create technical drawings
• Support product development
• Research trends and patterns

Summary: Join as a Senior Support Engineer to troubleshoot technical issues, provide timely customer feedback, and offer support in the Data Center Po

• Troubleshoot technical issues and resolve network problems
• Identify hardware and software solutions for customers
• Provide excellent customer support and documentation

**Location:** Blumenau, Santa Catarina, Brazil **Job ID:** R0122897 **Date Posted:** 2026\-05\-18 **Company Name:** HITACHI ENERGY BRASIL LTDA. **

• Support project planning and production control
• Manage inventory and material requirements
• ERP and SAP systems expertise

Job Summary: A professional to serve customers, identify and resolve technical issues, log support interactions, and collaborate with product and tech

• Serve customers promptly and with high quality.
• Identify and resolve issues by performing basic analysis.
• Contribute to process improvements and enhance the customer experience.