IT / INFRASTRUCTURE ASSISTANT | BRUSQUE SC

Description

Job Summary: We are seeking a Junior IT Assistant to provide internal technical support, configure devices, and assist in maintaining the company's technology infrastructure. Key Highlights: 1. On-site and remote Level 1 technical support 2. Basic maintenance of notebooks, desktops, and mobile phones 3. Assistance with software and tool installation and updates **Summary:** We are looking for a **Junior IT Assistant** to provide internal technical support, ensuring proper operation of equipment and the company's network infrastructure. This professional will handle employee requests, configure devices, and support technology infrastructure maintenance. **Responsibilities:** * Provide Level 1 technical support to employees (on-site and remote); * Configure and perform basic maintenance on corporate notebooks, desktops, and mobile phones; * Manage requests related to e\-mails, access permissions, printers, and internal systems; * Support network maintenance (cabling, connectivity, routers, switches); * Maintain IT equipment inventory (in use and in stock); * Assist with installation and updates of corporate software and tools. **Education:** * Technical or undergraduate degree (pursuing or completed) in Computer Networks, Information Systems, Computer Science, or related fields; **Experience:** * Basic knowledge of computer networks, IT infrastructure, and equipment maintenance; * Proficiency with Windows, Android, and iOS operating systems; * Strong communication skills, proactivity, and a problem-solving orientation. **Technical Competencies:** * Prior experience in technical support or service desk roles; * Knowledge of Active Directory, DNS, and DHCP; * Experience with helpdesk or ticketing management tools; * Familiarity with information security principles. **Behavioral Competencies:** * Strong oral and written communication skills, with a collaborative attitude; * Organizational skills and attention to detail when handling and logging support tickets; * Ability to work effectively in teams and manage multiple concurrent tasks; * Commitment to deadlines and focus on delivering practical solutions; * Eagerness to continuously learn and grow within the technology field. **Other Requirements:** * Availability for on-site (or hybrid, as applicable) work; * Technical certifications (e.g., CompTIA, ITIL, networking, maintenance) are considered advantageous; * Familiarity with information security principles and IT best practices is welcome. **\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_** **Working Hours** * Monday to Thursday: 8:00 AM to 5:48 PM \- Friday: 8:00 AM to 5:18 PM * 1-hour lunch break **Location:** Rod. Antônio Heil, 5991, Limoeiro \- Brusque \- SC ### **Benefits** At Verdetec, we believe investing in people drives our growth. Therefore, we offer a comprehensive benefits package designed to support you both inside and outside the workplace: * Health insurance (extendable to dependents); * Dental insurance (extendable to dependents); * 50% reimbursement for medications (also for dependents); * Meals provided at the company; * Monthly attendance bonus; * “Refer & Earn” campaign; * School supplies allowance; * Partnerships with healthcare providers, retail establishments, and fitness centers; * Internal professional development programs (PDVs, training sessions, and workshops); * And more.