Job Summary: As a Customer Success Analyst, you will manage a portfolio of clients, ensuring engagement, product adoption, and a seamless experience with the Clinicorp platform. Key Highlights: 1. Opportunity to grow within a dynamic company with a strong culture 2. Focus on building solid relationships and delivering value to customers 3. Collaboration with internal teams to deliver value to customers **About Clinicorp** Clinicorp is the leading Brazilian healthtech providing technological solutions for dental and aesthetic clinics. We help clinics become high-performance businesses through an intelligent, integrated platform that unifies practice management, marketing, digital medical records, automated scheduling, financial intelligence, and real-time data. Having served over 25,000 clinics nationwide, we impact thousands of healthcare professionals daily, supporting\-them in making better decisions, increasing profitability, and delivering differentiated experiences to their patients. Our purpose is clear: to drive clinic growth so they achieve success. And we do this through technology, security, human-centered design, and a comprehensive ecosystem of solutions. **About the Customer Success Team** The Clinicorp Customer Success team plays a vital role in ensuring our clients’ journey is successful. We work closely and consultatively, striving to deeply understand clinics’ needs and supporting\-them to maximize the value they derive from our platform. We believe in the importance of building solid relationships, understanding day-to-day operational challenges, and proposing strategic, human-centered solutions. Every interaction is an opportunity to create value and strengthen our partnership with clients. **About This Role** The Customer Success Analyst will be responsible for managing a portfolio of clients, ensuring engagement, product adoption, and a seamless experience with the Clinicorp platform. This is an excellent opportunity for those beginning their career in Customer Success and seeking growth within a dynamic company characterized by a strong collaborative culture, continuous development, and tangible impact in the healthcare market. You will act as a facilitator of the client journey and collaborate with other teams to ensure each clinic achieves optimal results with our solution. **Responsibilities and Duties** * Manage a client portfolio to expand product usage, ensuring continuous value generation for clients and revenue for Clinicorp. * Monitor client usage and engagement with the platform, proposing actions to maximize their experience. * Conduct online meetings and training sessions, proactively engaging clients. * Support integration of clients’ management processes, promoting efficiency and fluidity. * Perform data and metric analyses to track progress along the client journey. * Manage crises and inquiries with empathy, clarity, and agility. * Establish timelines, action plans, and visual resources to support clients throughout their journey. * Actively participate in online and in-person events, representing Clinicorp with excellence. * Develop and optimize communication and support workflows for daily activities. * Collaborate with internal teams (Support, Sales, Product, Onboarding) to ensure delivery of value to clients. **Requirements and Qualifications** * Bachelor’s degree completed or in progress in Communications, Business Administration, Management, Dentistry, or related fields. * Prior experience in customer service, sales, or support. * Knowledge of Customer Success methodologies and the customer journey. * Familiarity with CRM tools. **Behavioral Skills** * Strong verbal and written communication skills, with empathy and clarity. * Organizational skills and ability to manage multiple tasks. * Systems thinking and sense of responsibility. * Proactivity in problem-solving and proposing improvements. * Ability to work collaboratively in cross-functional teams. * Adaptability to operate in a dynamic environment with rapid changes. * Skill in understanding customer needs and building lasting relationships. * Aptitude for interpreting data and proposing simple, metrics-driven actions. **Additional Information** And what benefits will I receive as a Clinicorper under CLT employment? There are many! Fruit and coffee area\* CliniLounge (relaxation zone for rest and games)\* Quarterly Bonus Culture Allowance Education Allowance Caju Meal Card Wellhub (fitness center network and wellness apps) Bradesco Health and Dental Insurance Unimed Personal Health Plan\* Life Insurance Droga Raia and Drogasil pharmacy network discount for medication purchases Childcare allowance for children aged 0–6 years Empresa Cidadã Program (extended maternity and paternity leave) Exclusive partnerships: discounts at commercial establishments in Jaraguá do Sul and surrounding areas, including restaurants and universities, among others\* BTG Financial Advisory Birthday Day Off Transportation Allowance An incredible workplace—and much more Match made? Apply now #### **Benefits Available in Jaraguá do Sul (SC)** Clinicorp aims to deliver a **complete practice management solution for health, beauty, and wellness clinics**. All Clinicorpers embody the values behind our mission: solving our clients’ pain points with a focus on delivering results and ensuring client success. We are a company full of incredible opportunities, and the journey is intense. With constant growth, we prioritize acquiring and developing talent. **Want to join this team making a difference?** Then keep an eye on available openings in our **\#teamclinicorp**.
João Silva
Indeed · HR
João Silva
Indeed · HR
