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Job Summary: Technical Support Analyst for advanced technology support, ensuring system stability, security, and efficiency, with a focus on incident analysis and resolution of complex issues. Key Highlights: 1. Work with SAP, SQL, C#, and APIs 2. Solve complex problems and support business areas 3. Collaborate with development and infrastructure teams **Our Essence** Our mission is to delight and simplify people's lives. To achieve this, we guide our actions by the values of **Integrity, Quality, Sustainability, and People Appreciation**, with the vision of being recognized as the best children's apparel company in the markets where we operate. Would you like to learn more about this opportunity and impress us with your application? **About the Role** We are seeking a **Technical Support Analyst** to provide advanced internal technology support, ensuring system stability, security, and efficiency. You will play an essential role in incident analysis, resolution of complex problems, integration monitoring, and technical support to business areas—always aligned with our values and operational excellence focus. ✨ **Your Day-to-Day Responsibilities** * Handle Level II/III Support tickets, performing in-depth analyses and resolving incidents; * Maintain, investigate, and improve systems involving **SAP, SQL, C\# and APIs**; * Diagnose issues, propose technical solutions, and implement corrections when necessary; * Support internal departments with technical requests and system integrations; * Perform application updates, testing, validation, and monitoring; * Collaborate with development and infrastructure teams on critical issues; * Document procedures, solutions, and technical manuals. **What We Expect From You?** * Experience with **SAP**, SQL queries and manipulation, **C\#** support and analysis, and/or **API** integrations; * Prior experience in Level II or III technical support; * Ability to identify root causes, propose solutions, and act autonomously; * Knowledge of log analysis and monitoring tools; * Preferred experience in highly complex environments with multiple integrations. **How to Apply?** Submit your resume and monitor communications via e\-mail – remember to also check your spam or junk folder. **Benefits That Delight** * Charter transportation in Blumenau and Pomerode (with a 3% deduction from base salary); * On-site cafeteria with a R$ 1.00 monthly discount; * Profit-sharing program (PPR) (per current policy); * On-site clinic; * Unimed health plan (with co-payment); * Free dental plan; * Pharmacy card; * Advance of up to 50% of the 13th-month salary; * Free life insurance; * Attendance bonus card of up to R$ 250.00/month; And much more!* **Inclusion** All our positions are open to persons with disabilities and individuals rehabilitated by INSS. **Join Our Story!** \#kylegaltrabalharaqui
