Customer Service Agent

Description

Job Summary: Responsible for cooperative member service, assisting with branch processes, offering products, and supporting management in prospecting and negotiations. Key Highlights: 1. Cooperative member service and support in branch processes. 2. Product and service offerings and clarification of related questions. 3. Support to management in prospecting new cooperative members and negotiations. **Description and Responsibilities:** **Schedule:** Monday to Friday, from 8 a.m. to 5 p.m., with a 1-hour lunch break. **Level:** Professional **Employment Type:** Permanent – CLT * Responsible for cooperative member service at the branch, by phone, and via the Ubots platform. * Assist with branch processes (e.g., clarifying questions about products and services, accounts, cash services, updating registration data, using ATMs, among others). * Offer and clarify questions regarding the Institution’s products and services. * Provide support to management in prospecting new cooperative members and negotiating products and services. * Contribute to achieving results and meeting established targets. **Requirements:** * Completed High School education. * Basic Computer Skills (Microsoft Office Suite: Word, PowerPoint, Excel, Outlook). Differentials * Currently pursuing or having completed a Bachelor’s degree in Administration, Economics, Accounting, or related fields. * Experience with financial institutions or financial cooperatives. * Knowledge of financial products and services. * Knowledge of sales techniques. **Benefits:** Acordo BH, Childcare Assistance, Birthday Day Off, Profit Sharing, Health Plan, Dental Plan, Pet Plan \- Guapeco, Private Pension, Life Insurance, Uniform, Meal Voucher, Food Voucher, Transportation Voucher, Wellhub \- Gym Partnership Program, Zenklub \- Mental Health Platform