Franchisee Customer Success Analyst

Description

Job Summary: Clinicorp is seeking a Franchisee Customer Success Analyst to ensure operational sustainability for its customer base and support strategic initiatives within a dynamic, customer-centric environment. Key Highlights: 1. Working in a dynamic environment with close proximity to the customer 2. Customer success focus, ownership mindset, and collaboration 3. Opportunity for autonomy, real challenges, and meaningful impact Clinicorp is a technology company that develops comprehensive practice management solutions for clinics and networks in dentistry and aesthetics. With strong market presence and expanding Enterprise segment operations, we work side-by-side with major networks and franchises—helping our customers achieve operational efficiency, predictability, and scalability. We are currently experiencing growth and organizational development, evolving our approach with networks and franchises by strengthening processes, people, and strategy to deliver increasingly robust projects and generate real impact for our customers. The Enterprise team is responsible for serving large accounts—especially franchisees and their units—through a model combining implementation, relationship management, and continuous evolution of the customer base. It is a dynamic environment characterized by complex challenges and close customer engagement. Within this context, the Franchisee Customer Success Analyst will play a fundamental role: ensuring operational sustainability across the customer base and supporting execution of team initiatives—directly contributing to customer experience quality and operational scalability. Clinicorp’s culture is results-oriented, with strong emphasis on customer success, ownership mindset, and collaboration. We value individuals who take responsibility, seek solutions, communicate clearly, and are willing to build—even from scratch. Here, challenges are viewed as opportunities for growth, and we foster an environment where feedback, autonomy, and continuous learning are part of everyday life. If you’re looking for an environment offering autonomy, real challenges, and the opportunity to build something meaningful, this role may be right for you. **Responsibilities and Duties** **Responsibilities and Duties** * Lead the onboarding process for new units, ensuring structured and efficient integration into operations * Provide operational support to franchisees, acting as a day-to-day point of contact * Ensure activation, engagement, and sustainability across the customer base * Monitor unit operational routines, identifying deviations and improvement opportunities * Organize and execute operational cadences (checkpoints, follow-ups, recurring routines) * Support execution of Business Unit strategic initiatives, ensuring alignment and progress of actions * Support delivery of workshops, training sessions, and customer relationship agendas * Identify and capture operational pain points, needs, and opportunities * Support structuring and continuous improvement of operational processes * Contribute to organizing and prioritizing daily demands, ensuring quality and efficiency in deliverables **Desired Experience and Qualifications** * Prior experience in Customer Success, Customer Support, Onboarding, or related areas * Experience serving B2B clients, preferably in more complex contexts (networks, franchises, or Enterprise accounts) * Experience managing operational routines, customer monitoring, and demand management * Strong organizational skills, ability to prioritize and execute effectively * Clear communication and stakeholder relationship skills across diverse profiles * Analytical mindset, capable of identifying problems and proposing solutions * Proactivity and sense of accountability for deliverables **Differentiators** * Experience implementing systems (ERP, SaaS, or similar) * Experience in franchise or network operations * Knowledge of CRM tools (e.g., HubSpot) * Familiarity with data analysis, customer success metrics, or BI tools **Requirements and Qualifications** **Requirements and Qualifications** **Tools and Technical Knowledge** * Experience with CRM tools (e.g., HubSpot or similar) * Familiarity with task and project management tools (e.g., Asana, Trello, ClickUp, or similar) * Intermediate proficiency in Google Sheets / Excel (data organization, filtering, tracking KPIs) * Familiarity with BI tools (e.g., Looker, Power BI, Data Studio) is desirable * Ease of use with SaaS systems and platforms (particularly in implementation or customer support contexts) **Behavioral Skills** * Organization and ability to manage multiple concurrent demands * Strong verbal and written communication, clear and objective * Ability to engage with diverse stakeholders (franchisees, franchise owners, internal teams) * Execution-oriented profile, with urgency and accountability * Proactivity and ownership mindset * Analytical capability to identify operational problems and opportunities * Adaptability to work in a dynamic, evolving environment **Education and Courses** * Completed or ongoing undergraduate degree (Administration, Engineering, Project Management, Marketing, or related fields) * Complementary courses or certifications in Customer Success, Customer Experience, Project Management, or related areas are desirable **Additional Information** And what benefits will I receive as a Clinicorper under CLT? There are m\-a\-n\-y! CAJU Meal Card Culture Allowance Quarterly Bonus \- based on goal achievement Annual Bonus: In addition to quarterly bonuses, we now offer a year-end bonus tied to Clinicorp’s strategic performance Education Allowance Wellhub \- gym and wellness app network for you and your dependents Conexa \- digital health platform offering teleconsultations across multiple specialties and self-care programs Amil National Health Plan Unimed Personal Health Plan\* Life Insurance CliniCare Kids \- Financial assistance for daycare or nanny (with formal employment contract) for children aged 0–6 years CliniCare Baby \- R$400.00 monthly for up to 3 months after birth, intended for baby essentials and supplies Citizen Company Program (extended maternity and paternity leave) BTG Financial Advisory Services Birthday Day Off Transportation Voucher Food Area with fruits and coffee\* CliniLounge (relaxation area for rest and games)\* Exclusive Partnerships: discounts at commercial establishments in Jaraguá do Sul and surrounding regions—including restaurants, universities, and more\* An amazing workplace—and much more Match made? Apply now * Benefits available in Jaraguá do Sul (SC) Clinicorp aims to deliver a **comprehensive management solution for healthcare, beauty, and wellness clinics**. All Clinicorpers embody the values behind our work: solving our customers’ pain points with a focus on delivering results and ensuring customer success. We are a company full of incredible opportunities—and the journey is intense. We are growing continuously, which is why we seek to acquire and develop talent. **Want to join this team making a difference?** Then keep an eye on open positions in our **\#teamclinicorp**.