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Job Summary: Responsible for welcoming and directing clients and visitors, providing basic administrative support, and ensuring courteous and warm service while maintaining an organized reception and facilitating interdepartmental information flow. Key Highlights: 1. Warm and humanized service to clients and visitors. 2. Essential administrative support and reception organization. 3. Collaboration with teams and information flow across departments. Welcome and direct clients and visitors; provide basic administrative support; ensure courteous, warm, and efficient reception service. Serve as basic administrative support, maintaining reception organization and cleanliness while facilitating information flow between departments and teams. * Receive and welcome clients and visitors, ensuring polite, helpful, and humanized service. * Accurately and completely register patients in the laboratory system. * Provide initial information about tests, deadlines, and preparation, guiding clients as needed. * Verify documentation and medical orders, identifying inconsistencies and referring complex cases to a supervisor. * Maintain an organized, clean, and comfortable reception area, reflecting the laboratory's professional image. * Answer and route telephone calls, taking and delivering messages when necessary. * Organize, file, and keep medical requisitions and patient documents up to date. * Receive and distribute mail and messages, ensuring proper delivery. * Assist in delivering test results to clients, ensuring compliance with internal protocols. * Uphold ethical conduct in all activities, promoting personal and professional integrity as well as the company's positive image. * Demonstrate teamwork spirit by supporting colleagues and contributing to a positive and productive work environment. * Assist in routine administrative tasks and internal requests. * Support achievement of departmental goals and objectives, maintaining proactivity and accountability. * Perform other tasks of equivalent complexity as required and directed by the immediate supervisor, adapting to the business's dynamic needs. * Adopt safe work practices, actively participating in safety trainings and other programs established and implemented by the company, following established guidelines to prevent accidents and incidents. * Act ethically and with integrity in all activities, promoting the company's positive image. Respect the General Data Protection Law principles, ensuring privacy and protection of personal data handled, applying the company's established information security guidelines.
