VIVEO \- Caring for every life, that's all! Founded in 1996, we are leaders in manufacturing and distributing healthcare materials and medications across Brazil, offering products and solutions nationwide. With 100% Brazilian capital, over 50 operational units, and distribution centers across all regions of the country, we operate our own fleet and employ more than 6\.500 direct collaborators. Guided by our purpose—to care for every life—we are the only company in Brazil operating comprehensively across the healthcare market. This integrated approach reinforces our commitment to delivering reliable, agile, and innovative solutions to the sector—including manufacturing, distribution, inventory management, transportation, and customized solutions for hospitals, clinics, laboratories, pharmacies, wholesalers, pharmaceutical manufacturers, and end patients. We seek to identify and enable the innovations that will define how we care for people tomorrow. **Responsibilities and duties** * Manage pending billing orders (e.g., adjusting request dates, canceling outstanding balances, adjusting request dates, minimum value requirements, etc.). * Occasionally liaise with support teams to unlock orders; * Manage billing for orders under advance payment or credit card conditions; * Report billing forecasts for orders with expired or soon-to-expire request dates. * Consult inventory and forecast indicators to compile data for sharing with customers or internal teams; * Monitor deliveries via carrier portals and logistics partners to inform customers and meet agreed deadlines; * Schedule deliveries for customers requiring this specific service; * Manage service protocols and customer service (SAC) through the system and related departments to resolve issues as quickly as possible (e.g., delivery problems, quality issues, operational errors, sales errors, etc.); * Create and manage departmental performance indicators to support data control and early problem identification; * Actively participate in developing actions to resolve customer service issues; * Manage allocation waves, billing processes, and other order-related activities. **Requirements and qualifications** * Currently pursuing a bachelor’s degree; * Experience in customer service and post-sales areas; * Proficiency in Microsoft Office Suite—especially Excel and PowerPoint; * CRM knowledge. Experience with performance indicators and work with logistics carriers is a plus. * **Additional information** * Health insurance with co-payment; * Dental insurance; * On-site cafeteria; * Life insurance; * Private pension plan; * Profit-sharing program (PPR); * Health center \| Conexa Saúde; * TotalPass; * Partnerships with various institutions offering exclusive discounts for employees. We are a healthcare ecosystem dedicated to caring for people because we believe every life matters. With specialized companies covering every link in the chain—from manufacturing to final delivery to patients—our mission is to simplify the healthcare market by providing agile, reliable, and innovative solutions. To achieve this, we rely on a team of specialized talents and foster a safe environment where everyone feels included and empowered to help shape the future of healthcare—as well as their own personal and professional development. Join our team and work with us to build an even healthier and more promising future! Interested? Follow our job openings and become a Viveonaut!
João Silva
Indeed · HR
João Silva
Indeed · HR
