Senior Support Analyst

Description

Job Summary: IT professional for second-level technical support, handling incident response and resolution, systems administration, and infrastructure support. Key Highlights: 1. IT support and incident resolution 2. Systems and infrastructure administration 3. Technical support in Microsoft environments **Job Description:** ---------------------- Handling and resolving service requests. Diagnosing and resolving incidents related to hardware, software, operating systems, and corporate applications. User, group, and permission administration in Active Directory. Supporting Microsoft 365 environments (Outlook, Teams, OneDrive, and other applications). Assisting with Windows Server administration. Printer, network device, and corporate equipment configuration and troubleshooting. Analyzing connectivity and networking issues (TCP/IP, DNS, DHCP, and file shares). Assisting with backup and update routines. Monitoring system alerts and responding to them. Documenting procedures and maintaining a knowledge base. Providing technical guidance and support to Level 1 Support staff. **Mandatory Requirements:** ------------------------------ Completed or ongoing undergraduate degree in Information Technology or related fields. Experience in second-level technical support. Knowledge of Windows 10/11 and Windows Server. Experience with Active Directory (users, groups, permissions, and basic policies). Knowledge of Microsoft 365. Networking knowledge (TCP/IP, DNS, DHCP, VPN, and file shares). Experience with remote access tools. Strong diagnostic and problem-solving skills. **Desirable Requirements:** -------------------------- Knowledge of virtualization (VMware, Hyper\-V or similar). Experience with Microsoft Intune. Knowledge of PowerShell. Experience with monitoring tools (Zabbix or similar). Knowledge of enterprise backup solutions. Basic understanding of firewalls (Fortigate or similar). Basic understanding of Information Security. Microsoft, ITIL, or infrastructure-related certifications. **Employment Type:** -------------------------- CLT **PwD (Persons with Disabilities):** -------- NOT APPLICABLE **Benefits:** --------------- Free meals; Attendance bonus; Education assistance; Childcare assistance; Purchase of Blumenau Iluminação products at 50% discount; Pharmacy partnership; Workplace gymnastics; On-site medical services; Quick massage; Health insurance; Dental insurance; Profit-sharing program (PPR); Life insurance; Telemedicine; Transportation allowance. **Work Location:** ---------------------- Blumenau \- Passo Manso **Working Hours:** ------------------------ General \- Business hours