Job Summary: Provide customer service and guidance regarding financial arrears, conduct proactive collections, and negotiate payments. Key Highlights: 1. Customer service and guidance regarding financial arrears 2. Conducting proactive collections and payment negotiations 3. Monitoring delinquency reports ### **Your Daily Responsibilities:** Serve and guide customers regarding financial arrears; Conduct proactive collections (via phone, e\-mail, WhatsApp, or system) for customers with overdue invoices; Negotiate payment terms and methods; Send bills and invoices; Monitor and update delinquency reports and related KPIs. ### **Requirements:** Completed high school education or currently pursuing a higher education degree in related fields; Experience negotiating with delinquent customers; Knowledge of accounts receivable; Basic/intermediate Excel skills; Preferred: Familiarity with CRM systems and collection software (MOVIDESK and ERP SÊNIOR). ### **Benefits That Value You:** Free meals at the company: Nothing beats a quality meal at no cost! Health insurance – Unimed: Taking care of your health is our top priority. Commuting assistance: Transportation allowance. Support for your personal and professional development: CDL partnership: Discounts on courses and retail purchases. Mastersette partnership: Discounts on vocational training courses. University partnerships (Unisociesc, SENAC, Uniasselvi, Unisul, Unifacvest, and Unicesumar): Discounts on undergraduate and postgraduate programs. Language school partnerships (Rockfeller, KNN Idiomas, and CCBEU): Discounts on language courses. ️ Quality of life and well-being: SESI partnership: Discounts on sports and physical activities. SESC partnership: Benefits at hotels, gyms, restaurants, and courses. **This position is also open to persons with disabilities (PCD).** **Working Hours:** Monday to Friday, from 7:30 AM to 12:00 PM and from 1:30 PM to 6:00 PM. **Location:** Rua Itajaí, 2021 \- Vorstadt \- Blumenau \- SC.
João Silva
Indeed · HR
João Silva
Indeed · HR
