Support Analyst

Description

At Senior, technology is built within collaborative teams, with autonomy, accountability, and a focus on delivering real business impact. You work on solutions that evolve continuously, tackling concrete challenges and participating in decisions that shape products used by thousands of companies. To help drive the tech ecosystem forward with us, learn more about the **Senior Technology Manifesto**. **ABOUT THE CHALLENGE:** We are seeking a Support Analyst focused on accounting and fiscal routines, providing customer support for ERP usage and ensuring proper compliance with legal obligations. This role is ideal for candidates with hands-on experience in fiscal and accounting routines who enjoy solving problems, guiding users, and working in a dynamic environment. You will join a collaborative team, directly supporting customers and analyzing system-related requests, always prioritizing quality, agility, and user satisfaction. **KEY RESPONSIBILITIES:** * Provide functional support related to ERP accounting and fiscal routines. * Support and assist customers with SPED-related requests (ECD, ECF, SPED Fiscal, EFD Contributions, REINF). * Assist in analyzing and advising on state and municipal tax declarations. * Support customers in calculating municipal, state, and federal taxes. * Guide users on correct system usage, processes, and best practices. * Analyze and resolve service tickets within SLA timelines. * Collaborate with internal departments to resolve more complex requests. **WHAT WE EXPECT FROM YOU:** * Completed or ongoing undergraduate degree in Accounting Sciences, Information Technology, or related fields. * Experience with accounting and fiscal routines, including SPED and ancillary obligations. * Knowledge of technology, such as operating systems, Microsoft Office suite, and corporate applications. **WHAT WOULD STRENGTHEN YOUR APPLICATION:** * Experience in technical support or customer service (internal and/or external). * Familiarity with Senior ERP. * Knowledge of database technologies, especially: * SQL language * Oracle * Microsoft SQL Server **Our benefits:** * Health and dental insurance; * Life insurance; * PPLR \- Profit and results sharing; * Wiipo card with flexible benefits; * Wiipo Club offering exclusive discounts and advantages; * TotalPass \- Gym and wellness benefit; * OnHappy \- Travel advantage benefit; * Banked hours; * Citizen company: Extended maternity and paternity leave; * Newborn assistance; * Pet care assistance; * Senior Corporate University; * Career development plan. **Our Senior way of being:** Our culture respects individuality and empowers people through innovation, collaboration, and autonomy. We believe in plurality because experiences and perspectives are unique, creating opportunities that embrace diversity of people and ideas. It is precisely this approach that enables us to achieve outstanding results—driving our customers’ success through the dedication of incredible people. These details apply specifically to this opportunity, but you can explore all our open positions and learn more about what it means to be part of Senior on our careers page: senior.com.br/carreiras **We are more Senior!** We are a Brazilian company recognized as one of the largest management software developers in the country. With over 35 years of history and nationwide presence, we drive the digital transformation of thousands of companies through technology. We have expanded internationally with the acquisition of a company in Colombia, strengthening our footprint across Latin America. The quality of our solutions stems from the work of over 3\.600 professionals and a comprehensive portfolio designed for high performance. Guided by our purpose—Empowering People and Accelerating Businesses—we have been recognized eight times as a Great Place to Work®. We continue growing consistently, valuing people, culture, and collaboration—because accelerating the future is part of who we are. Discover more about us at **www.senior.com.br**, or follow our content on social media: