ERP Support Analyst

Description

Job Summary: Provide technical support for one of the most widely used ERPs in Brazil, integrating solutions and ensuring customer satisfaction in an environment of constant challenges and daily learning. Key Highlights: 1. Focus on real business impact and autonomy within collaborative teams. 2. Support for one of the most widely used ERPs in Brazil. 3. A high-performance environment with constant challenges and daily learning. **At Senior, technology is built by collaborative teams with autonomy, responsibility, and a focus on real business impact.** You will work on continuously evolving solutions, tackling concrete challenges, and participating in decisions that shape products used by thousands of companies. To help drive the tech ecosystem with us, learn more about the **Senior Technology Manifesto**. **ABOUT THE CHALLENGE:** Here, we make a difference in our customers’ lives! We act as strategic partners, helping companies achieve their best results and identifying the most efficient paths to enhance their deliveries. You will join a high-performance team with a collaborative and relaxed atmosphere—there’s no routine; challenges are constant and learning happens every day. This is an excellent opportunity to provide support for one of the most widely used ERPs in Brazil, integrating solutions and ensuring customer satisfaction within SLA timelines. If you enjoy challenges, technology, and direct customer interaction, this is the place for you! **KEY RESPONSIBILITIES:** * Provide ERP technical support, especially for system integration-related requests. * Analyze, assist with, and resolve tickets within SLA timelines. * Serve internal and external customers, ensuring a positive and efficient experience. * Support analysis and resolution of issues involving API and WebService integrations. * Collaborate with the technical team to ensure solution quality and stability. **WHAT WE EXPECT FROM YOU:** * Completed or ongoing undergraduate degree in Information Technology or related fields. * Knowledge of system integration (JSON, REST, WebServices, XML, Middleware). * Experience in Technical Support or Customer Service (internal or external). **WHAT WOULD STRENGTHEN YOUR APPLICATION:** * Knowledge of ERP or Logistics systems. * Experience with Senior ERP, WMS, or Senior X platform. * Database knowledge, including: * SQL language * Oracle * Microsoft SQL Server * PostgreSQL **Our Benefits:** * Medical and dental plans; * Life insurance; * PPLR — Profit and Results Sharing; * Wiipo card with flexible benefits; * Wiipo Club with exclusive discounts and advantages; * TotalPass — Gym and wellness benefit; * OnHappy — Travel advantage benefit; * Banked hours; * Citizen company: Extended maternity and paternity leave; * Newborn assistance; * PET assistance; * Senior Corporate University; * Career development plan. **Our Senior Way of Being:** Our culture respects individuality and empowers people through innovation, collaboration, and autonomy. We believe in plurality because experiences and perspectives are unique, offering opportunities that embrace diversity of people and thought. It is precisely this approach that enables us to achieve outstanding results—driving customer success through the dedication of incredible people. These details are specific to this opportunity, but you can explore all our openings and learn more about being part of Senior on our careers page: senior.com.br/carreiras **We Are More Senior!** We are a Brazilian company recognized as one of the largest software developers for business management in the country. With over 35 years of history and nationwide presence, we drive the digital transformation of thousands of companies through technology. We expanded into international markets with the acquisition of a company in Colombia, strengthening our presence across Latin America. The quality of our solutions results from the work of over 3,600 professionals and a comprehensive portfolio focused on high performance. Guided by our purpose — Empowering People and Accelerating Business — we have been recognized eight times as a Great Place to Work®. We continue growing consistently, valuing people, culture, and collaboration — because accelerating the future is part of who we are. Discover more about us at **www.senior.com.br**, or follow our content on social media: