CREDIT AND COLLECTION ASSISTANT

Description

Job Summary: Professional responsible for collection processes, customer service, credit analysis, and financial and commercial support to ensure the company's operational health. Key Highlights: 1. Multifunctional role in collections, customer service, and financial support 2. Strategic mediation between finance and sales departments 3. Opportunity for professional development in credit analysis and customer management **Job Description:** ---------------------- Conduct collection processes for delinquent customers; attend to customers and the sales department via phone, email, or WhatsApp, identifying their needs to issue invoices, negotiate, and assist in resolving related issues; support analysts in sending customers and documents to external legal advisors; send and receive bank files and negative credit reporting files; reconcile bank deposits related to collections; request issuance of consent letters; process return invoices to clear corresponding invoices and notes; perform bank reconciliations; manage financial processes for company-owned stores; suspend and release customer registrations; submit monthly requests to the department; verify and keep customer registrations updated; conduct credit analysis; forward credit/limit rejections to the sales department; present credit limit cases to the sales supervisor and collect essential documents and information from customers and representatives to approve credit. Mediate negotiations between finance and sales departments; send credit card payment links to customers and monitor payment processing; send and track limit rejections; send credit card payment links to customers; fully comply with safety, quality, organization, and cleanliness standards; perform other related duties as required by the company. **Mandatory Requirements:** ------------------------------ Completed high school education and relevant work experience. **Desirable Requirements:** -------------------------- Currently pursuing or completed technical or undergraduate studies in Administration, Finance, Accounting, Business Management, or related fields. **Employment Type:** -------------------------- CLT **PwD (Persons with Disabilities):** -------- NOT APPLICABLE **Benefits:** --------------- Flash Card, Group Life Insurance, Health and Dental Plans, Birthday Day Off, Gas Voucher, Movie Voucher, 13th Salary Bonus, Pharmacy Partnership, and Special Discounts at Our Stores. **Work Location:** ---------------------- Blumenau/SC **Working Hours:** ------------------------ 7:30 AM to 5:15 PM (Monday to Friday)